Review for Lone Star Chevrolet Body Shop
Michael G. on 07/15/2013
Michael said he had to go back to the business, because there was miscommunication by the staff. The representative he worked with kept advising him each time there was an issue with parts and shipping. The representative sent him an email, advising him they had an opening on the third. He replied to the email, but he never got a response to confirm the appointed time. His vehicle was in drivable condition. As a result, he drove down to the business. It took 4 times to drive to the business, before the staff was able to take care of everything. He never had any communication at all, and he had to initiate contact by driving to the business. It was not until after the third visit, the representative started to call him, to provide updated information regarding the parts ordered. Michael stated what bothered him the most was the lack of communication. He wasn't sure whether or not the make or model of his vehicle had a bearing on his repair service. One thing he did notice, the insurance carrier being used to cover the claim, it had something to do with which representative he worked with for his repair service with the business. Once the repairs were completed, the work was outstanding. The other representatives seemed to know what he was going through regarding the communication issues with the representative. He specifically requested a phone call, but the representative kept him hanging.
Service Date: 07/01/2013
Review Created: 07/15/2013
This review was collected via phone interview by Customer Research Inc.