Plano, TX 75093
5.8 miles away
Review for Lute Riley Honda Body Shop
Carolyn S. on 07/25/2013
Carolyn said the customer service was poor. The supervisor was unprofessional, which was very disappointing. As a consumer she had an opinion that wasn't heard. She chose not to evaluate the quality of the repair. The vehicle was a day late. She wasn't given a reason for the delay. She called on Wednesday to verify if the vehicle was ready. Scott told her she couldn't drop a vehicle off in the middle of the day and expect it to be ready. She corrected him because the vehicle was dropped off at 9:00 am on Monday. He denied committing to finishing the repair by Wednesday. The business didn't provide updates during the repair process. She wasn't allowed to ask questions about the estimate. The personnel needs customer training or a refresher course. Due to everything already shared Carolyn not would recommend the business. She purchased her last three vehicles from the parenting dealership. This experience prevents her from returning.
Service Date: 07/18/2013
Review Created: 07/25/2013
This review was collected via phone interview by Customer Research Inc.