Marin Express Lube & Diagnostic Center


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

462 Reviews

ReScore Reviews™ (2)

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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 3 days ago
MARVIN B. ReScore Review on 10/05/2016
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Original
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Recommended? Yes
Surecritic checkman logo Verified
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"Management cares about its customers "
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Extremely long wait time for oil/filter change because they did not have required air filter. "
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.

Leon H. ReScore Review on 02/03/2015
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Leon said everything is okay at this business now.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER at Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.

Manfredo G. on 03/25/2017
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Manfredo said the business was good, and they did a great job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 03/23/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Mitch S. on 03/25/2017
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Mitch said he loves this business. They pay attention to detail and Simon is the best.
Vehicle: Honda Pilot
Category: Service
Service Date: 03/23/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
GEORGE D. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service."
These people know what they are doing. Have helped me out on problems more than once.
Vehicle: Ford Aerostar
Service Date: 03/23/2017
Review Created: 03/24/2017 07:06 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/25/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Mario V. on 03/22/2017
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Mario said they did a good job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 03/20/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/23/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 

ERNEST V. on 03/19/2017
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"Quick, effective service at a fair price"
I've been using these guys for years. Great place to get a quick drive-up oil change at a fair price.
Vehicle: Subaru Forester
Service Date: 03/18/2017
Review Created: 03/19/2017 08:52 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/23/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

REGINA K. on 03/14/2017
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"Fast service."
Friendly people.
Vehicle: Honda Accord
Service Date: 03/13/2017
Review Created: 03/14/2017 10:55 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/15/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

ROBERT S. on 03/03/2017
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"Professional nice and accommodating "
We have always had good luck with marin express lube. They always do the work on time and seem to be the most reasonable even though we never shop them around since they are such a pleasant place to take your vehicle.
Vehicle: Toyota Highlander
Service Date: 03/01/2017
Review Created: 03/03/2017 02:03 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/03/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Steve M. on 02/27/2017
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Steve said they are very good.
Vehicle: Ford Explorer
Category: Service
Service Date: 02/25/2017
Review Created: 02/27/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/02/2017

 

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Stefan M. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stefan said he was happy with the service at the business. He has been using them for years, they do nice work, and are very helpful. He was very pleased, and he has recommended them.
Vehicle: Dodge Dakota
Category: Service
Service Date: 02/22/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/25/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 

Ted T. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ted said this business is awesome. They repaired his vehicle right away, their service is impeccable and he is very happy with them.
Vehicle: Mercedes-Benz C230
Category: Service
Service Date: 02/22/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/25/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Laura C. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Laura said everything was great. However, they did not clear the check engine code on her vehicle. Even so, the timing was awesome and everybody was great. They did all of the work and they were very well priced. She will be going back in so they can clear the code as soon as possible.
Vehicle: Lexus ES 350
Category: Service
Service Date: 02/17/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/22/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

KHOSROW S. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Interaction with Windy , Peter and the rest of your team being super professional and efficient to the highest degree."
Never had better car care experience than the one with Marin Express, I would highly recommend them to anybody who wants the best car care in Marin county.
Vehicle: Audi TT
Service Date: 02/16/2017
Review Created: 02/18/2017 12:40 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/18/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

James D. on 02/18/2017
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James said his check engine light was on and all he needed was a vacuum hose which they replaced for $2.50. He will be returning for a smog check.
Vehicle: Mazda B2300
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/20/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Udson R. on 02/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Udson said he was satisfied with the business. He has been visiting them for twenty years and knows them well.
Vehicle: GMC Sierra
Category: Service
Service Date: 02/13/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/16/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

PETER C. on 02/11/2017
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"Great place"
Very professional and good job with my oil change.
Vehicle: Kia Forte
Service Date: 02/10/2017
Review Created: 02/11/2017 11:50 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/13/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

d c. on 02/03/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Failed for no reason..."
Failed us on a total BS "visual inspection", but did give us a quote for $700 to "fix" the problem. The car passed with flying colors at the next shop.
Service Date: 02/27/2017
Review Created: 02/03/2017 09:53 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/10/2017

B.A.R. rules are that when vehicle comes in with severe exhaust leak. We are to fail it or our license would be at jeapordy.We just went under state of california rules. 

Guiselle M. on 01/26/2017
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Guiselle said the staff at this business were really nice.
Vehicle: Honda Accord
Category: Service
Service Date: 01/21/2017
Review Created: 01/26/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 01/27/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Michael S. on 01/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said they have provided many years of quick and responsible service.
Vehicle: Mazda CX-9
Category: Service
Service Date: 01/21/2017
Review Created: 01/26/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 02/13/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

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