Marin Express Lube & Diagnostic Center


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

501 Reviews

ReScore Reviews™ (2)

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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 5 days ago
MARVIN B. ReScore Review on 10/05/2016
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Original
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Recommended? Yes
Surecritic checkman logo Verified
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"Management cares about its customers "
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Extremely long wait time for oil/filter change because they did not have required air filter. "
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.

Leon H. ReScore Review on 02/03/2015
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
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Leon said everything is okay at this business now.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER at Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.

PHILLIP R. on 08/12/2017
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"friendly, & knowledgable !"
see above
Vehicle: Mazda MX-5 Miata
Service Date: 08/11/2017
Review Created: 08/12/2017 08:17 PM
HEINZ D. on 08/06/2017
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"Tire roration"
speedy service
Vehicle: Chevrolet Equinox
Service Date: 08/04/2017
Review Created: 08/06/2017 10:10 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 08/07/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Mark P. on 07/31/2017
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Mark said he is a repeat customer of this business, and he is happy with their service.
Vehicle: Ford F-150
Category: Service
Service Date: 07/29/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 08/03/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 08/10/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

Daniel G. on 07/28/2017
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Daniel said this business was fast.
Vehicle: Lexus IS 250
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/31/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Miguel C. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Miguel said his experience was very good and he likes this facility.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 07/24/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/31/2017

Thank you for choosing us to provide for your auto care. We really do appreciate your trust in us and are glad we're here to help. We hope we exceeded your expectations. Please reach out again whenever you need us. Your satisfaction is very important to us. If we provided a positive experience at your recent appointment, follow us and share reviews and comments about our services with others who might be interested in learning more about us.

Miguel G. on 07/21/2017
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Miguel said he would recommend this business.
Vehicle: Nissan Pickup
Category: Service
Service Date: 07/18/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/26/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

ROBERT C. on 07/16/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Took a while"
Promised two people to work on brake job but only one.
Vehicle: Lexus RX 330
Service Date: 06/22/2017
Review Created: 07/16/2017 01:53 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/19/2017

Hi Robert, we thank you for your business. Sorry it took longer than expected to work on you breaks. Your response was noted and reviewed by management.

Charles S. on 07/08/2017
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Charles said he would recommend the business.
Vehicle: Lexus LS 430
Category: Service
Service Date: 07/06/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/22/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Uone C. on 07/04/2017
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Uone said Tap and Sota and all the workers are his friends. They do good work. He lives in Santa Rosa but does not mind driving to go to this business.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 07/01/2017
Review Created: 07/04/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/13/2017

Hello Uone, thank you for your business and nice review

JOSE R. on 06/30/2017
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"Excelent customer service"
Very good customer service and they help you very quick.
Vehicle: Nissan Quest
Service Date: 06/28/2017
Review Created: 06/30/2017 07:10 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 07/02/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

GUENTHER W. on 06/16/2017
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"good service"
timely service provided and appreciated

Thanks
Vehicle: Lexus LS 430
Service Date: 06/15/2017
Review Created: 06/16/2017 01:55 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/19/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Noe D. on 06/10/2017
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Noe said the staff at this business were very nice.
Vehicle: Mazda Protege
Category: Service
Service Date: 06/07/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/12/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Victor P. on 06/07/2017
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Victor said the business was good to him and whenever he had any questions, they would answer him back.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/09/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Heinz D. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Heinz said he likes the quick service the business provides. They are very fast and efficient.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/11/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Jorge O. on 06/05/2017
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Jorge said the service from this business was really good. The people were really good and they had good timing. He is very happy with this facility because he has been to other places where he was not satisfied.
Vehicle: BMW 320i
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/06/2017

Jorge, we're happy that we were able to provide a good experience as your auto service center. We thank you for your business. You can now download our smart phone app for specials 

Gerhard M. on 06/05/2017
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Gerhard said the business was fast.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/06/2017

Gerhard, we thank you for choosing us as your auto service center. You can now download our smart phone app for specials 

STUART S. on 06/02/2017
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"Nice people "
They are the best for oil changes. They had problems diagnosing the problem but did not charge me for any diagnostic time. Simon was great, very easy to deal with.
Vehicle: Hyundai Sonata
Service Date: 06/01/2017
Review Created: 06/02/2017 04:44 AM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/26/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Richard D. on 06/02/2017
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Richard said this business took care great care of him and the oil change.
Vehicle: Ford Escape
Category: Service
Service Date: 06/01/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 06/06/2017

Richard, thank you for your business. You can now download our smart phone app for online specials 

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