Marin Express Lube & Diagnostic Center


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

472 Reviews

ReScore Reviews™ (2)

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Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 4 days ago
MARVIN B. ReScore Review on 10/05/2016
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Original
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Recommended? Yes
Surecritic checkman logo Verified
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"Management cares about its customers "
I appreciate fact that the owner of Marin Express Lube responded to my complaint. After discussing the matter I feel confident that I will continue to do business with them. They truly care that every customer is satisfied with their service.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Extremely long wait time for oil/filter change because they did not have required air filter. "
Staff apologized for very long wait time. Said they would provide a "discount" if I returned to replace spark plugs. Why not discount for the current service which was very poor? The offer was insulting.
Vehicle: Lexus GS 300
Service Date: 10/03/2016
Review Created: 10/04/2016 08:57 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 10/05/2016

We at Marin Express Lube and our staff apoligize for the time wait and the inconvenience. We know that you are a long time customer. We will be sending you a gift card in the mail to show our appreciation for your business and that we do care about our customers. Thanks again and hope you understand. Owner Peter Jizrawi.

Leon H. ReScore Review on 02/03/2015
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
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Leon said everything is okay at this business now.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Leon said they ran a test but no one told him about the gas cap. His vehicle failed the test and he paid for two of them. He would not recommend this business because they should have let him know about the gas cap.
Vehicle: Honda Civic
Category: Service
Service Date: 01/14/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.
Peter J., OWNER at Marin Express Lube & Diagnostic Center responded on 01/29/2015

By law i  can not tell customers that a vehicle is going to fail or not till test is over.There are under cover cars that the state sends out to see if tests are done properly and if done incorrectly. Will lose license. Only time I could tell customer if customer asks the question about gas cap, or check engine light, or about aything else if vehicle is going to fail. Call the state and they will tell you same thing. Thank you. Hope you understand.

Ayal L. on 04/26/2017
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Ayal said he had a good experience at this business and nothing went wrong.
Vehicle: Toyota RAV4
Category: Service
Service Date: 04/24/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/27/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

James D. on 04/22/2017
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James said he was having trouble getting the computer to reset. He got his inspection in on time. It all worked out fine. He was treated alright.
Vehicle: Mazda B2300
Category: Service
Service Date: 04/07/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Gabriel W. on 04/14/2017
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Gabriel said this business was really good.
Vehicle: Lexus LS 400
Category: Service
Service Date: 04/11/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
John M. on 04/11/2017
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Spoke with Monica. She said this business was trying to get them to do other expensive repairs that were not as pressing as the brake.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 04/08/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Scott W. on 04/11/2017
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Scott said he always goes back to this business and he trusts them.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/10/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/17/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Claudia B. on 04/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Claudia said she would recommend this business for service.
Vehicle: Toyota Sienna
Category: Service
Service Date: 04/06/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/17/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Gary O. on 04/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Gary said he has been going to this business for a long time. He also mentioned they treated him really well, they were knowledgeable and it was fun. Everything worked out for him.
Vehicle: Mercedes-Benz SL320
Category: Service
Service Date: 04/03/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/07/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 

Michael P. on 04/04/2017
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Michael said it was a very good experience.
Vehicle: Honda Accord
Category: Service
Service Date: 04/03/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 04/08/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Liam M. on 03/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Liam said they did a good job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 03/29/2017
Review Created: 03/30/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/31/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

Steve S. on 03/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said the technicians at this business were professional and it was obvious that they cared about his vehicle. He is knowledgeable about vehicles himself and they performed the safety check he was anticipating. They are extremely efficient, and the whole transaction only took about 10 minutes. He has confidence in their findings and would absolutely recommend them.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 03/25/2017
Review Created: 03/27/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/29/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Manfredo G. on 03/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Manfredo said the business was good, and they did a great job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 03/23/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/28/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Mitch S. on 03/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mitch said he loves this business. They pay attention to detail and Simon is the best.
Vehicle: Honda Pilot
Category: Service
Service Date: 03/23/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/28/2017

 

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

GEORGE D. on 03/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service."
These people know what they are doing. Have helped me out on problems more than once.
Vehicle: Ford Aerostar
Service Date: 03/23/2017
Review Created: 03/24/2017 07:06 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/25/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Mario V. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mario said they did a good job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 03/20/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/23/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

 

ERNEST V. on 03/19/2017
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"Quick, effective service at a fair price"
I've been using these guys for years. Great place to get a quick drive-up oil change at a fair price.
Vehicle: Subaru Forester
Service Date: 03/18/2017
Review Created: 03/19/2017 08:52 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/23/2017

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

REGINA K. on 03/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service."
Friendly people.
Vehicle: Honda Accord
Service Date: 03/13/2017
Review Created: 03/14/2017 10:55 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/15/2017

Hi, we at Marin Express Lube and Diagnostic Center thank you for choosing us as your automotive center. You can receive on-line specials through our website @ www.marinexpresslube.com or download our new smart phone app. @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

ROBERT S. on 03/03/2017
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"Professional nice and accommodating "
We have always had good luck with marin express lube. They always do the work on time and seem to be the most reasonable even though we never shop them around since they are such a pleasant place to take your vehicle.
Vehicle: Toyota Highlander
Service Date: 03/01/2017
Review Created: 03/03/2017 02:03 PM
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/03/2017

Hello, thank you for being our loyal customer, and we look forward in servicing your auto to keep it top operating condition by our certified technicians. We have on-line website specials @ http://marinexpresslube.com or see our new smart phone app for specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

 Thank you,

Marin Express Lube

Steve M. on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said they are very good.
Vehicle: Ford Explorer
Category: Service
Service Date: 02/25/2017
Review Created: 02/27/2017
This review was collected via phone interview by Customer Research Inc.
Micheal P., Marketing Director at Marin Express Lube & Diagnostic Center responded on 03/02/2017

 

Hello, we want to thank you for being our loyal customer and choosing Marin Express Lube as your auto service center. Visit us at http://marinexpresslube.com/ for online website special, and download our smart phone app to received phone app specials @ Apple Store, or Google Play

“YOU RIDE ON OUR REPUTATION”

Thank you,
Marin Express Lube

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