Massey Cadillac Orlando Body Shop


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 7 months ago

Diana H. on 05/10/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible!!! Take your car elsewhere"
They are going to run up your billand it is goig to take way longer that promised
Service Date: 04/25/2016
Review Created: 05/10/2016 12:37 PM
Alexandra M. on 04/25/2016
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Alexandra said the customer service from this business was really good. There was a problem with the inside of one of the doors and will be repaired again.
Category: Collision
Service Date: 04/20/2016
Review Created: 04/25/2016
This review was collected via phone interview by Customer Research Inc.
Stewart C. on 04/22/2016
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Stewart said this business has always been very good to him.
Category: Collision
Service Date: 04/14/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
Leopold M. on 04/22/2016
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Leopold said Terry was professional and answered all of his questions. Terry kept him informed on what was going on with his vehicle and he answered all of his questions, as well. There were some issues with the vehicle and they took care of them, but he has found more issues. They changed the right side passenger door and the door does not close properly. The door needs to be adjusted and the door does not lock properly. He has to apply pressure to it so it can lock properly. His insurance company did the estimate on his vehicle. There was no communication between him and this facility.
Category: Collision
Service Date: 03/30/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
William C. on 04/22/2016
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William said this business did a pretty good job on his vehicle and the people are really nice. It took additional time because the color was off. He did not indicate how late the vehicle was.
Category: Collision
Service Date: 04/11/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
Mae W. on 04/22/2016
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Mae said she likes their work. They are just too expensive. She was not satisfied with their communication because she thought they were going to contact her to let her know what was wrong with the vehicle and they did not. She will not recommend them because they are too expensive. She chose this facility because she got into an accident and he did not have to pay for the repairs.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
Richard K. on 04/21/2016
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Richard said he had a good experience. They did a good job and his vehicle was ready earlier than promised.
Category: Collision
Service Date: 04/12/2016
Review Created: 04/21/2016
This review was collected via phone interview by Customer Research Inc.
Tiffany M. on 04/20/2016
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Tiffany said this business was very friendly. They kept her informed the entire time and her vehicle looks great.
Category: Collision
Service Date: 04/11/2016
Review Created: 04/20/2016
This review was collected via phone interview by Customer Research Inc.
Tommy H. on 04/20/2016
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Spoke with Tommy's wife. She said the employees were very cool and nice, especially Terry.
Category: Collision
Service Date: 04/14/2016
Review Created: 04/20/2016
This review was collected via phone interview by Customer Research Inc.
Robert M. on 04/20/2016
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Robert said the business did a great job. They were able to match the paint perfectly.
Category: Collision
Service Date: 04/12/2016
Review Created: 04/20/2016
This review was collected via phone interview by Customer Research Inc.
Kenneth I. on 04/11/2016
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Kenneth said his check engine light came back on two days later.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
Crusselle W. on 04/09/2016
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Crusselle said she received good service at this business.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/09/2016
This review was collected via phone interview by Customer Research Inc.
Bethzaida R. on 04/06/2016
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Bethzaida said they did a good job on her vehicle. She was not given a promise time.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Simon M. on 04/06/2016
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Simon said he liked the way they kept him informed.
Category: Collision
Service Date: 03/31/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Steven C. on 04/06/2016
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Steven said they did a good job, the work was good and done in time.
Category: Collision
Service Date: 04/01/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Jeri B. on 04/06/2016
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Jeri said the business does a great job. The employees are very kind, professional, and they kept her informed on the status of her vehicle.
Category: Collision
Service Date: 03/29/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Cecilia G. on 04/06/2016
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Celcilia said she was satisfied with the customer service she received from this business and they kept her informed. She chose this facility because while was traveling she got into an accident and the tow facility towed her vehicle there.
Category: Collision
Service Date: 03/29/2016
Review Created: 04/06/2016
This review was collected via phone interview by Customer Research Inc.
Truman S. on 03/16/2016
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Truman said these are people he trusts.
Category: Collision
Service Date: 03/09/2016
Review Created: 03/16/2016
This review was collected via phone interview by Customer Research Inc.
Shaykaviya S. on 03/16/2016
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Shaykaviya said they are all together a good business.
Category: Collision
Service Date: 03/08/2016
Review Created: 03/16/2016
This review was collected via phone interview by Customer Research Inc.
Yvonne H. on 03/14/2016
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Yvonne said she is very happy with her experience at this business. They did a nice job and were thorough. The vehicle was a week later than promised due to the business waiting on the insurance company to come back out and do their inspection.
Category: Collision
Service Date: 03/04/2016
Review Created: 03/14/2016
This review was collected via phone interview by Customer Research Inc.
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