Massey Cadillac Orlando Body Shop


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 7 months ago

Review for Massey Cadillac Orlando Body Shop
Moody H. on 01/08/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Moody said the top of the hood is popped out, the grill was not replaced, the headlight was not aligned, and the scratch on the side was not repaired. The work was supposed to take one week but actually took six weeks. An employee quit and the paperwork was lost. They did not even begin the work until he called about it. They did not keep him updated. They only called him when the repair work was completed. They were very nice and apologetic. He was not satisfied with the communication and will not recommend them for the reasons mentioned. This visit was disappointing because he had been there before and did not have any problems.
Category: Collision
Service Date: 12/31/2013
Review Created: 01/08/2014
This review was collected via phone interview by Customer Research Inc.