Massey Cadillac Orlando Body Shop


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

948 Reviews

96% Would Recommend
Latest Review 7 months ago

Review for Massey Cadillac Orlando Body Shop
Arnold G. on 12/04/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Arnold said this business was days late finishing the repairs and this was disappointing. They told him his vehicle would be ready at 6:00 pm. He got there right at 6:00 pm and they were locked up. He had to go back the next day and he did not like that either. They should have telephoned him to let him know they were leaving. They told him his vehicle would be ready on Friday but was not and he did not pick it up until the following Wednesday. They gave him excuses why it was late but not a reason and he chose not to elaborate further. He has been a customer of theirs for 20 years and bought 16 or 17 vehicles from the affiliated dealership. This was not their usual service and it was less than excellent. He was not satisfied on their communication due to the reasons already stated. He would not recommend them due to his experience.
Category: Collision
Service Date: 11/26/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.