Momentum BMW Body Shop

Leigh said his vehicle looks better than it did before he brought it to the business.

Cecilia said she dropped her vehicle off at the facility. They told her it was going to take about a week and a half to repair her vehicle. She received a text from them to let her know that they were ordering a door to replace the back door behind the driver's side. She did not receive any calls from anyone to update her on the progress of the repair. She had to keep calling them to find out what was going on with her vehicle. When she called the facility, she spoke to a lady who was rude to her and did not know where her vehicle was located. The lady even asked if she was sure that her vehicle was dropped off at their facility. The lady gave her another number to call another facility to see if they had her vehicle. Cecilia said she was unhappy because when she called the number no one knew where her vehicle was located. She was given other different phone numbers to call to find out on her own where her vehicle was being repaired. A guy by the name of Roger or Robert finally called her to let her know that her vehicle was ready. They had her vehicle for two weeks. She is not sure why there was a delay. She would not recommend them because of all the reasons mentioned.

Julian said the service was great, but the work took longer than he expected.

Stephen said the business generally does a good job. He said the work took a month, but it was not this business' fault. There was a parts delay. When they test drove the vehicle the fan blade broke and they had to wait again for the new fan blade. He said they never set an exact due date.

Spoke with Patrick. He said the business met his expectations, but the repair did not knock his socks off. Everything was fine.