Houston, TX 77024
7.6 miles away
"Lori said the business took her in right away when others could not. They did an excellent job."
Review for Momentum BMW Body Shop
Alan H. on 09/17/2012
Alan said he was not pleased with his service advisor because he felt that he was treated poorly. He picked his vehicle up on Saturday and the business called him the following Monday saying they could not release his vehicle to him because the insurance company had not written a check. He was not satisfied with the quality because there was a rubber strap above his headlight that was not repaired. His vehicle was about a week late due to the insurance company. He said he was not kept informed during the process. He had to contact the business in order to get updates on his vehicle. He was not satisfied with the estimate because he said it was twice as high than what he was originally told. He was not satisfied with the way he was treated, the communication and would not recommend the business for the reasons mentioned.
Service Date: 09/08/2012
Review Created: 09/17/2012
This review was collected via phone interview by Customer Research Inc.