Houston, TX 77024
7.6 miles away
"Yelena said she was trying to get this business to follow up with her on other work she requested they..."
Review for Momentum BMW Body Shop
Sarah K. on 10/12/2011
Sarah said she rated her overall experience with the business a 4, because of 1 minor issue. The rear view mirror fell off her window. However it was determined the rear view mirror was not accident related, and she also had a warranty on her vehicle. As a result, she was advised to bring her vehicle to the service department to get it fixed. As a result of the mirror issue, Sarah stated she was irritated, and it was weird, because she felt they could have just used some glue to replace the rear view mirror. Sarah is satisfied with the quality of the repair, except for 1 minor issue. There is a grinding noise when she presses on the brakes. However she was advised the brakes need to go through an adjustment period. The grinding noise does seem to be getting better. She was definitely kept updated during the repair process. She was definitely satisfied with the way she was treated by the personnel.
Service Date: 10/05/2011
Review Created: 10/12/2011
This review was collected via phone interview by Customer Research Inc.