Houston, TX 77024
7.6 miles away
"Yelena said she was trying to get this business to follow up with her on other work she requested they..."
Review for Momentum BMW Body Shop
Andrew F. on 04/23/2013
Andrew said he has been a customer for years and during his most recent visit he was disappointed. He said he had an accident and brought his vehicle in for repairs, but when his vehicle was returned his thermostat was not working properly. He brought his vehicle in for a second visit and they performed a diagnostic on the vehicle. The business told him they would need to replace the fuel pump and the repairs would cost $900, not including the towing and diagnostic. He said he is upset and the business should have better communication with their customers. He was told the vehicle would be ready in two weeks, but the work took a month. He said Ken told him to contact different departments to get his questions answered.
Service Date: 04/16/2013
Review Created: 04/23/2013
This review was collected via phone interview by Customer Research Inc.