Houston, TX 77024
7.6 miles away
Review for Momentum BMW Body Shop
Gregory L. on 04/23/2013
Gregory said the vehicle was ready 30 days late because they found additional damage and there was a parts delay. The business told him many times that his vehicle was ready and then they would find another problem and would have to push back the due date. He said he is leasing his vehicle and he doesn't feel like he needs to pay for the vehicle because it was being serviced and not driven. He chose not to elaborate. He said he received a nasty letter from this business and he has written them a letter in response. He spoke with his leasing agent to see if the issues with leasing payments could be resolved and he was told by the general manager that someone would get in contact with him, but no one never called him to resolve this issue. He said he will be returning the vehicle and he will not purchase another BMW in the future, nor will he ever work with this business again.
Service Date: 04/16/2013
Review Created: 04/23/2013
This review was collected via phone interview by Customer Research Inc.