Houston, TX 77024
7.6 miles away
Review for Momentum BMW Body Shop
Osneyda C. on 05/08/2013
Osneyda said they always do a good job. She said her vehicle was ready when promised, but the insurance company caused a slight hold up because they waited until 4:30 pm to release her vehicle on Friday. She was supposed to turn in the rental vehicle on Friday. She said it was a mess. She had told the insurance company and this business that she had commitments on Monday. The communication between the insurance company and this business could have been better. She said she left messages with the business for Hernando that she needed her vehicle but he didn't return her phone call and went to lunch. The insurance company was dragging their feet and neither the insurance company or this business seemed to care about the customer.
Service Date: 05/06/2013
Review Created: 05/08/2013
This review was collected via phone interview by Customer Research Inc.