Momentum BMW Mini-Body Shop

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2785 Reviews

95% Would Recommend
Latest Review 6 months ago

Review for Momentum BMW Mini-Body Shop
Lakeisa B. on 01/21/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lakeisa said the customer service was lacking due to the fact she had to initiate contact with them regarding the progress the repairs. The business did not provide her with a promise date and she was only informed of the progress at the beginning of the repair process through a few text messages. There was no estimate performed. She was told by them that they would go off of the insurance company suggestions and if there were any additional damages, she would be responsible for the cost. She was not satisfied with the communication for reasons already mentioned. Due to this experience she would not recommend this business to others.
Category: Collision
Service Date: 01/19/2015
Review Created: 01/21/2015
This review was collected via phone interview by Customer Research Inc.