Motorplex Auto & Heavy Truck Repair

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Review for Motorplex Auto & Heavy Truck Repair
Michael T. on 08/10/2015
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Michael said his vehicle broke down right after being repaired at the business. When a tow truck was needed to get it back to the business, they tried to make him pay for the tow truck. They insulted his wife by telling her she would not understand something because she is a woman.
Category: Service
Review Created: 08/10/2015
This review was collected via phone interview by Customer Research Inc.
Keith L. at Motorplex Auto & Heavy Truck Repair responded on 08/12/2015

Michael, I am sorry for any misunderstaning that may have occurrred.  After an AC system repair in May, your cooling fans stopped working in July.    Even though the cooling fan failure had nothing to do with the repairs done 2 months earlier, we performed the repair and the towing at no charge to your wife when she picked it up.  I left you a message in hopes we could discuss your concerns and earn your future business.  Respectfully, Keith