Roosevelt Auto Body Collision 1 Northgate


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1310 Reviews

98% Would Recommend
Latest Review 4 days ago
Bud L. on 08/18/2017
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Bud said Adam is awesome and takes care of him.
Category: Collision
Service Date: 07/31/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
John G. on 08/16/2017
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John said the workmanship and the time frame in which they got the work completed was great but the estimate they provided him for the other work he needed done, was high. They need to work on the accuracy of their text updates because he ended up being stranded when he got a text stating his vehicle was done but had to wait another 3 hours before it actually was.
Category: Collision
Service Date: 07/31/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
William M. on 08/15/2017
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William said every time he goes to this business, he has received a product that actually fulfills the promise of like it never happened. He is completely satisfied other than the outrageous price. The vehicle was not ready when it was first promised but it was ready by the second date they promised. He is not sure how many days it was delayed because he was out of town. He is unsure of the reason for the delay.
Category: Collision
Service Date: 07/21/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Beverly D. on 08/13/2017
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Beverly said she would recommend the business for service. There was no paint work performed. She is not sure if they did any work on the inside of her vehicle.
Category: Collision
Service Date: 07/31/2017
Review Created: 08/13/2017
This review was collected via phone interview by Customer Research Inc.
Mary H. on 08/13/2017
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Mary said this business always does an excellent job for her. They are always wonderful.
Category: Collision
Service Date: 07/20/2017
Review Created: 08/13/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 08/13/2017
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Spoke with Cathleen. She said the staff is very responsive. They do a good job and follow through with what they do. She has had work done at this business before. She was satisfied and continues to be satisfied.
Category: Collision
Service Date: 07/18/2017
Review Created: 08/13/2017
This review was collected via phone interview by Customer Research Inc.
Anna N. on 08/05/2017
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Anna said the vehicle is repaired and in her hands and is fine. It took a few days more than she anticipated. There is something loose near the headlamp. She hears a slight rattle when she is idling but not when driving. She is very satisfied. There was no promise made as to when the vehicle would be ready. They estimated 5 days but told her it could take longer. She did not have enough information to be able to comment on the care and concern shown by this business. The explanation of the repair process was not detailed. It was not bad and they were not rude but the communication was pretty low. It was done mostly through the insurance company. The business did not call her to keep her informed. They had originally estimated it would take about 5 days so when they did not call her in 5 days, she called them. After that, she called them every couple of days to find out the status of her vehicle.
Category: Collision
Service Date: 07/20/2017
Review Created: 08/05/2017
This review was collected via phone interview by Customer Research Inc.
James C. on 08/05/2017
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James said this business is preferred by his insurance company so it was an easy process. They were responsive to all his questions every time he called. The amount of time it took for the repair was reasonable. He tried to find fault with the work. He really looked, using a flashlight and could not find any fault. The staff was very professional, but could have been a little more friendly. The explanation of the repair process was okay but it was not the guy who did the repair, who explained it to him. He was filling in, and telling him what happened based on the invoice. They did not call him. He had to call them.
Category: Collision
Service Date: 07/26/2017
Review Created: 08/05/2017
This review was collected via phone interview by Customer Research Inc.
Edith W. on 07/14/2017
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Edith said her overall experience was very good. When she asked for an estimate, they accommodated her. They met the time frame promised. She was given some recommendations.
Category: Collision
Service Date: 06/30/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Samantha C. on 07/13/2017
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Samantha said the staff was really quick to follow up and they were very professional. The service was great and their communication was consistent. They did a great job.
Category: Collision
Service Date: 06/21/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Gratiana S. on 07/12/2017
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Gratiana said she likes this business. They are fast and good.
Category: Collision
Service Date: 06/22/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Elliott S. on 07/12/2017
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Elliott said the vehicle is working well and they followed his instructions and the service was prompt and on time.
Category: Collision
Service Date: 06/23/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Andrea D. on 07/08/2017
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Andrea said this business was very efficient.
Category: Collision
Service Date: 06/29/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Carrie L. on 07/08/2017
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Carrie said her experience was excellent. She did not have any body work done but the back right side of her bumper is not connected properly. Her vehicle was delayed for 1 day because the paint had to dry. She was very happy with Jacob. He was professional, nice and kind. The employee at the front desk was kind as well.
Category: Collision
Service Date: 06/29/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Luise A. on 07/08/2017
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Luise said this business was efficient and prompt. They stayed within the estimate.
Category: Collision
Service Date: 06/29/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Tingyu H. on 06/14/2017
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Tingyu said the business was quick and kept him informed. The vehicle was delayed by four days but he was not given a reasson for the delay.
Category: Collision
Service Date: 05/31/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Deborah H. on 06/14/2017
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Deborah said she's satisfied with the whole experience.
Category: Collision
Service Date: 05/31/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Gregg T. on 06/14/2017
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Gregg said they always do a great job. There was no paint work or body work done. They replaced a side step.
Category: Collision
Service Date: 05/30/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Christina Q. on 06/10/2017
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Christina said each time she has been to this business, they have been responsive, polite and have let her know what was going on throughout the repair process. They did a good job on her vehicle and she would refer them to others. They seem to do an okay job on the required work but if there was a scratch nearby their work, they would only focus on the area required. On her initial visit, the first person who worked on her vehicle was not as good showing care and concern but the third person she worked with was sufficient.
Category: Collision
Service Date: 05/31/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Paulo C. on 06/09/2017
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Paulo said the service was fast and there were no problems. They were clear and everything was very good.
Category: Collision
Service Date: 05/31/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1310 in total