Review for Roosevelt Auto Body Collision 1 Northgate
Kerry S. on 08/24/2011
Kerry said she rated her overall experience with the business a 4 instead of a 5 because the body work performed is beautiful but they screwed up with her rental vehicle. She had a whole conversation with a guy from the business about her rental vehicle and then when she got there the rental place never got her order and it was a hassle. The detailing of her vehicle looked so nice but the business repaired her bumper and removed the stickers but left the glue on it and did not clean it off. Her repairs cost a lot so she would think the business could have removed the glue for her because it does not looked finished because the rest of her vehicle looks so nice. She would love for the business to get the glue off her bumper for her. She told the business a time that she would be there to pick up her vehicle and she got there one hour later and her vehicle was sitting on the street and across the street with both of her doors unlocked and she was really shocked that they would do that. She chose not to rate the explanation of the repair process because they did not really explain anything because it wasn't necessary. She chose not to rate the way the business kept her adequately informed during the repair process because they did not keep her informed because they told her that her vehicle would be done on Friday and it was done on Friday. She was really impressed with the business, she really likes their lobby, they are really high tech, really clean and really nice.
Service Date: 08/12/2011
Review Created: 08/24/2011