Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Jon S. on 04/22/2016
Spoke with Elizabeth. She said she had to have a wheel rim replaced and when she open the lift gate she found the old wheel rim they had boxed up and left in her vehicle. She had to drive back to the business to give them the old wheel rim. Her vehicle was promised to be completed in 1 week and it took 2 weeks to complete the repair. They said her vehicle was delayed because it was harder to paint it. They sent her emails to keep her posted and they emailed her once to let her know her vehicle and gone in to begin the repair. She did not receive any other emails or updates on the repair process. She did not have any communication with them. She chose this business because they are USAA approved and they work on Lexus vehicles.
Service Date: 04/18/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.