Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Debra V. on 04/04/2013
Spoke with Chris. He said they had his vehicle for 5 weeks. He said the accident was so minimal the air bags didn't deploy, but they estimated the damage at around $5,000 and the final bill came out to more than $7,000. He said the insurance company would only pay $750 for the rental and that would only last 25 days. He had to pay another $180 for the rental vehicle that the insurance wouldn't cover. They didn't call him and he had to contact them for information and updates. He said he wasn't satisfied with the estimate because the bill was $2,000 higher. He picked his vehicle up today and it pulls to the left. They didn't realign the front of his vehicle where it was damaged and now he has to go back again to have them realign the front end. He said he would like to know if they will give him a free rental vehicle while they realign his vehicle. He said the vehicle was ready over two weeks late. He said the rest of the repair seems to be fine, but he hasn't really had a chance to check it out because it's been raining. He would not recommend this business to others because they do not do good quality work.
Service Date: 03/30/2013
Review Created: 04/04/2013
This review was collected via phone interview by Customer Research Inc.