Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Mayur D. on 10/07/2013
Mayur said they did not effectively give him updates about the process of the repairs. He said he had to wait a long time for someone to return his calls. The repairs were supposed to take 3 to 5 days, but the work took 12 days. They told him that the person that was overseeing the repairs was away and not in the office for a couple of days. They were also waiting for the parts. He was not kept informed and he is not sure why.
Service Date: 09/26/2013
Review Created: 10/07/2013
This review was collected via phone interview by Customer Research Inc.