Wetumpka, AL 36092
72.0 miles away
Review for Tom Williams Collision Center
Randy F. on 05/04/2012
Randy said his vehicle took almost a month to get fixed and they didn't follow up on the status. The repair was about 5 days late and was told that a tire needed to be replaced and the vehicle needed to be detailed, although, he was provided a loaner. He had to be emailing them and calling for follow-ups. The insurance dealt with the estimate. He was not happy with the treatment and communication because every time he went in, he stated he felt like a burden and felt they were saying that he was back again. He had to pay for a rental for an entire month and clearly thought this facility was part of the business where he purchased the vehicle and because of his experience, will not recommend them.
Service Date: 04/30/2012
Review Created: 05/04/2012
This review was collected via phone interview by Customer Research Inc.