Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Nelson G. on 05/01/2014
Nelson said the facility messed up his appointment. He got a call one week before the scheduled appointment and was told he had missed it. He said it was not for another week so he was then told to go ahead and reschedule. When he dropped off his vehicle he was informed it would take all day for the repair, but by 5:00 pm he had not heard anything from them. He called and was told the repair would take longer than they had anticipated and they would need to keep it overnight. By 1:00 pm the next day he had not heard anything, so he once again called the facility and was told his vehicle would be ready by 3:00 pm. He sent his wife to pick up the vehicle at 3:00 pm but she still ended up waiting another two hours. It seemed like the staff did not care and the two hours his wife had to wait was uncalled for. He was not satisfied with the updates, communication and the way he was treated for the reasons mentioned. He would not recommend them due to this experience.
Service Date: 04/22/2014
Review Created: 05/01/2014
This review was collected via phone interview by Customer Research Inc.