Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Michael B. on 05/06/2014
Michael said they did a fantastic job. It took a long time, but his vehicle looks great. His vehicle took 2-3 weeks longer than promised due to a parts delay. They could have kept him better informed. They did not call him at all. He called them almost every day to find out how the repairs were going, and he even dropped in on the business to check up on his vehicle. He was somewhat satisfied with their communication. He understood they were busy and cannot just drop everything at all times to talk to customers. However, he stated he felt they need to make more of an effort to update the customer on the progress of work on their vehicle. He is happy with the work.
Service Date: 04/30/2014
Review Created: 05/06/2014
This review was collected via phone interview by Customer Research Inc.