Town & Country Toyota Body Shop


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2267 Reviews

96% Would Recommend
Latest Review 22 days ago

Review for Town & Country Toyota Body Shop
Jesus F. on 03/05/2015
Overall Rating 1/5rating 1rating 1rating 1rating 1
Jesus said every time he goes to this business, he regrets it. He gets his vehicle back with screws and balls missing. They do not finish the assembly and his vehicle looks dirty. There were oily footprints on the mats. The steering wheel has oil all over it and his experiences there are always bad. He has complained to them but they do not seem to care. His vehicle was almost a month late because of a parts delay. The only reason he uses them at all is because they are close.
Category: Collision
Service Date: 02/27/2015
Review Created: 03/05/2015
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 03/07/2015

JESUS, THANKS FOR TAKING THE TIME TO SPEAK WITH ME YESTERDAY. I WAS SO GLAN AND DISAPOINTED TO HERE THAT YOUR COMMENTS WERE DIRECTED AT OUR SERVICE DEPT. I WILL MAKE NOTES IN OUR SHARED SYSTEM AND HAVE A TALK WITH OUR NEW SERVICE MANAGER IN ORDER TO MAKE SURE YOUR NEXT VISIT IS OUTSTANDING. THANK YOU AGAIN FOR YOUR BUSINESS.