Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
David B. on 03/26/2015
David said he was not satisfied with his overall experience and it was terrible. They told him to drop off his vehicle, leave the key, a note with his information, and state the vehicle needs to go to the facility. The vehicle sat all day. He was given email information that was wrong. His vehicle was not ready when promised. It sat all day and then it took three days to get it back. He had no coverage and they did not give him a rental or a loaner vehicle, so he was without a vehicle. He was not kept informed during the repair process and the information given was incorrect. As a result of this visit, he will not recommend this facility to others.
Service Date: 03/20/2015
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 04/01/2015
david, I am glad you are so happy with your truck. I enjoyed speaking with you last night.