Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Vanessa H. on 06/22/2012
Vanessa said she was not satisfied with her experience. The quality of service was good, but not for the communication and time frame. They were a day later than expected. This business did not call her for any updates on the status of her vehicle. Had she not called again, she would not have known that her vehicle was ready. They were also supposed to fix her cruise control on top of the body repair. To date, they still have not fixed it. They were apologetic about it and would repair it when she gets in. Vanessa would still recommend them to others but would caution them on their timeline.
Service Date: 06/19/2012
Review Created: 06/22/2012
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 08/06/2012
Vanessa glan we got you all handled and I will see you next week to fix your mothers car. Michael