Charlotte, NC 28273
4.0 miles away
"Nice technician. Professional and friendly."
Review for Town & Country Toyota Body Shop
Mariana J. on 07/19/2011
Mariana said she could not answer if she was kept adequately informed during the repair process because her husband dealt with it when she was out of town. She was not satisfied with this business's communication because they did not follow through on their promises to her. She asked the person she was working with from this business weeks in advance to coordinate with the service department associated with this business on getting a switch for her passenger side window and he assured her it would be done. Her vehicle is going to be out of the warranty soon and she wants it taken care of before then. She notified the man she was working with that she can't afford being without her vehicle for long because she has a baby and left it at this business for a week to have the switch replaced. She told the man she was working with that she will no longer be using this business and he told her for the second time he was going to order the part and give her a call when it was in. She never heard from him and found out the part was never ordered. She would not recommend this business for the reasons mentioned. She is still waiting to hear from this business and if the replacement isn't taken care of before her warranty is up, this business will be hearing from her legal wise.
Service Date: 06/30/2011
Review Created: 07/19/2011