Charlotte, NC 28273
4.0 miles away
"Nice technician. Professional and friendly."
Review for Town & Country Toyota Body Shop
Jerry R. on 07/19/2011
Jerry said he was satisfied with the quality of the repair, however, when he went to pick up his vehicle, he wasn't satisfied with the finished product. He didn't take his vehicle home and he left it at the business for an extra week. He wasn't happy with the facing on the back bumper, because it looked bigger than it did when he brought it in. He wasn't kept adequately informed during the repair process and he was the one who had to call to see when his vehicle would be ready. He was satisfied with the business's communication, however, he wasn't satisfied that they didn't do what they told him they would do. He was told that, before they painted his vehicle, they were going to remove the rubber guard that sits between the trunk lid and the rear view window, and they would put it back on afterwards. He could tell that they didn't remove the rubber guard and they just taped it off, because he can see the line. He said he is afraid that if it comes off, the paint it's going to match the rest of his vehicle. He brought it to the business's attention and they informed him that it has a lifetime warranty, so he could bring it back if there is ever an issue.
Service Date: 06/30/2011
Review Created: 07/19/2011