Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Terry L. on 08/10/2012
Spoke with Amber. She said when she picked up her vehicle from this establishment the passenger door would not open. She had to take the vehicle back for additional repairs. The door opens now but is still squeaky. She needs to bring it back for a third time. She said she felt like they could have done a better job with quality control and had the vehicle repaired correctly on the first visit. She is a bit frustrated. The service recovery was good and her complaints were addressed quickly. She is unsure about her satisfaction with the quality of the repairs because they might not hold up.
Service Date: 07/18/2012
Review Created: 08/10/2012
This review was collected via phone interview by Customer Research Inc.