Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Mike B. on 02/27/2016
Mike said the body work looked great, but they took twice as long, than he expected. He was told the repairs would take 6 weeks and they had it for 16 weeks. There were personnel changes and issues with getting started with the repairs. He was very frustrated but Ed, the service manager compensated him. He was given credit at the business and everything turned out fine. He had to call them to get the information on his vehicle. Their email system would only send updates every 3 weeks. He would have liked if they had called more frequently or if the emails had been sent once every week.
Service Date: 02/10/2016
Review Created: 02/27/2016
This review was collected via phone interview by Customer Research Inc.