Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Chris S. on 07/26/2013
Chris said the work took a long time. The work was supposed to take three days, but they had the vehicle for almost two weeks because the parts that came in were defective. The work this business did was fine, but he couldn't do what he had planned because he didn't have the vehicle. He said once they finally got a good part in they did the work as promised. The estimator told him the defective parts had red dye they couldn't clean and they didn't know when the part from California would arrive. The estimator treated him well, but once the first defective part came in the situation should have been corrected before it happened again. The work was good. He said he has been to this business before and on his first visit everything was fine. The estimator at this business kept him informed, but it was out of his control and the Florida warehouse should have done a quality control check. He would recommend this business for the quality of their work as long as the parts aren't defective.
Service Date: 07/16/2013
Review Created: 07/26/2013
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 07/31/2013
CHRIS I AM SO GLAD WE GOT EVERYTHING HANDLED TO YOUR SATISFACTION..