Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Luisa R. on 01/02/2014
Luisa said her vehicle looks great, but the customer service was not up to where it should be. Her vehicle was returned two days later than promised because the main manager at this business was out of town. Nobody contacted her to tell her that her vehicle would be late. She had to call them the day that her vehicle was supposed to be ready and that's when they told her it would be late. She was not satisfied with the communication because when she picked her vehicle up she had asked about the warranty and they told her to just read the paper instead of explaining it to her.
Service Date: 12/20/2013
Review Created: 01/02/2014
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 01/09/2014
Luisa i am glad we had a chance to talk.. I"ll see you next week to repair your sons car..