Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Lauren B. on 02/10/2014
Lauren said the experience was horrible and she will never go back. She dropped her vehicle off on Tuesday. They told her it would be ready on Friday. She didn't receive any phone calls. They had to order extra parts. When she checked with them on Monday they told her it would be ready the next day, but it wasn't ready. Again, she didn't receive any phone calls. She said the person she worked with was awful and the customer service was terrible. Mike, the manager said he would call her back but he never did. The work was supposed to take 4 days, but it took over a week and a half. The original estimate they gave her almost doubled. They told her they had to wait and see what was underneath after they got in there. They still didn't call to let her know before doing the work. She would not recommend this business based on this experience.
Service Date: 01/31/2014
Review Created: 02/10/2014
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 02/14/2014
Lauren I enjoyed speaking with you today. I am sorry that you did not know that we where speaking to your boy friend everyday. glad you are happy with the repairs.