Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Tariel D. on 05/19/2011
Tariel said he is not a completely satisfied customer because he had a bad experience at Town and Country Toyota Body Shop and he would only rate his overall experience with a 1. Therefore, he was not satisfied with the quality of the repair. The body work was not done properly and they over buffed and oversprayed. It cost $5,500 to have the repair work done. He said they were not careful when they did the work. Also, his vehicle was not ready when promised. They called him, but it was not done properly and he had to bring his vehicle back three times. It took more time than expected with the return trips and it was approximately a couple of weeks. He said he had to travel 60 miles round trip to take his vehicle there. It caused him to lose time and money. He was not happy. He was not kept adequately informed during the repair process. They just called him when the vehicle was done. Tariel said he was not satisfied with thoroughness of the preparation of the estimate because it was not done accurately. He was not satisfied with the way he was treated by the personnel because even though they were nice, they did not keep him updated and were not honest with him regarding the condition of the repair. As a result of this visit, he will not recommend this facility to others.
Service Date: 04/28/2011
Review Created: 05/19/2011
This review was collected via phone interview by Customer Research Inc.