Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Lisa K. on 05/19/2011
Lisa rated her overall experience a 2 because her vehicle was not ready when promised. It was promised to be ready on Friday and didn't really know the reason for the delay except that it had to be washed. She and her husband had to leave on vacation the next day and the person that promised her the vehicle was not even there and had left at noon. She is 7 months pregnant and extremely upset. Her husband had to get involved and he went straight to Jerry Burysko, the assistant manager who got them on their way within 45 minutes. He was very good and they really appreciated him. The insurance company dealt with the estimate. They didn't keep her informed and had to be calling them every day and because of this, she was not satisfied with the communication as well.
Service Date: 05/06/2011
Review Created: 05/19/2011
This review was collected via phone interview by Customer Research Inc.