Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Ardith S. on 09/22/2014
Ardith said she was not satisfied with her experience because the paint work was terrible and the repair process took a long time. The vehicle was poorly vacuumed, the sticker was still on the vehicle and the glass was not removed. The quality of the repair was not satisfactory because of what has already been shared. The vehicle was scheduled to be ready by Tuesday but they did not call her to let her know if the vehicle was ready, so she called on Wednesday. They did not provide an explanation of why the vehicle was not ready on Tuesday. When she arrived to pick the vehicle up on Wednesday, she had to wait an hour because they had to clean and vacuum the vehicle. They started out keeping her informed during the repair process but the communication faded towards the end. She was not satisfied with the communication for the reasons mentioned. She would not recommend the business because of what has already been shared.
Service Date: 09/16/2014
Review Created: 09/22/2014
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 09/26/2014
ardith, i am sorry this happen in our service dept. thanks for letting me correct these items for you in the collision center. I am always glad to help our customers.