Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Robert H. on 06/21/2011
Spoke with Ms. Robert H. She said she was not satisfied with the quality of the repair because they left some lacquer spray on the windows. They did a great job on the paint work. The vehicle was not returned to her until 2 weeks passed the original date promised, because the vehicle reeked of lacquer spray. She did not consider the vehicle's service complete until that issue was resolved. She was not kept informed during the repair process, they never contacted her, or her husband to update them on the status of the vehicle. Her husband was not satisfied with the way they treated him because they never returned his phone calls. They had bad communication. She was not satisfied with the shop's communication because of this reason. She would not recommend them for the reasons stated.
Service Date: 05/27/2011
Review Created: 06/21/2011
This review was collected via phone interview by Customer Research Inc.