Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Vince R. on 01/22/2015
Vince said he had some issues with the communication from this business as to when his vehicle would be ready. He said on the fifth day of the repair, a Friday at 9:00 am, they sent him a text message saying his vehicle was ready and being cleaned for delivery. When he went in that afternoon to pick up the vehicle, they told him it would not be ready until the following Monday. He was upset because that is not what they had previously told him. He said the vehicle was ready the following Monday, and they did give him daily updates on the status of the vehicle, which was great. Their workmanship was excellent and the staff was very accommodating. He was not satisfied with this business' communication for reasons already stated. He said he is glad the repairs are finished and is very happy with their work.
Service Date: 01/16/2015
Review Created: 01/22/2015
This review was collected via phone interview by Customer Research Inc.