ReScore Reviews™ (39)

ReScore
Overall Rating 4.3589767/5Overall Rating 4.3589767/5Overall Rating 4.3589767/5Overall Rating 4.3589767/5rating 4.3589767
Original
Overall Rating 2.28205/5Overall Rating 2.28205/5rating 2.28205rating 2.28205rating 2.28205
95% Would Recommend
100% Business Response
Latest Review 13 minutes ago
Ed W. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change."
Very easy appointment and then prompt service .
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 01:30 PM
Lori S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They put in a battery"
Excellent
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 10:35 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/18/2017

Lori,
We appreciate your 5 star rating & feedback. Thank you for your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Lori M. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another fine service "
Once again, Wallace provides great service and George the tech is awesome.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 09:57 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/18/2017

Lori,
Thank you for taking the time to send us your feedback. We appreciate your 5 stars & the praise for George. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Carol P. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great people"
best service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/18/2017 08:46 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/18/2017

Carol,
Thank you so much, we really appreciate you complimenting our staff, that means a lot. Thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Cathi F. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and timely "
Excellent
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:11 AM
Chris R., Service Manager at Wallace Hyundai responded on 08/17/2017

Cathi,
     Thank you so much for the 5 stars and kind comments.Means a lot to hear we provided quick service . We value your time and appreciate you and your business.

Christopher B Robert
Service Manager
772-283-6000
Wallace H. on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good, but...."
I've only been here for service twice, but both times I've had to wait even after I can plainly see that my car is done. I'm not exactly sure what the disconnect is. But when my car is pulled around front, and no one comes to bring me the keys/settle my bill for 10 or more minutes I tend to get agitated. When the car is done, and parked out front, the very next stop should be to the customer. I let this go the first time, but it has happened a second. Hopefully this is something that management will address.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:07 AM
Chris R., Service Manager at Wallace Hyundai responded on 08/17/2017

William,
     Thank you for your feedback because it helps us improve. I will look into your concerns and will address any deficiencies in our final delivery process . We appreciate you and your business.

Christopher B Robert
Service Manager
772-283-6000
Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall Service"
Friendly and complete checks.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 04:47 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/17/2017

To our valued customer,
Thank you for taking time to complete this survey request. We appreciate your feedback & look forward to seeing you again.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Joseph V. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the help"
excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/17/2017 03:39 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/17/2017

Joseph,
Thank you very much for the 5 stars. We're happy to hear we provided you with excellent service & look forward to seeing you again.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Wilfred H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Tony Cruz (my usual maintenance rep) took care of everything. The car was ready in less than an hour.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 01:23 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/17/2017

Wilfred,
Thank you so much for this feedback, it's wonderful to hear. We appreciate the 5 stars & your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Verified Customer ReScore Review on 08/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Excellent
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:54 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Do not recall name"
Maria
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:54 PM
Chris R., Service Manager at Wallace Hyundai responded on 08/17/2017

To our valued  customer,
     I apologize that the technician did not secure the air filter properly. I will address the issue accordingly.Thank you for your feedback because it helps us improve.We appreciate you and your business.

Christopher B Robert
Service Manager
772-283-6000
RICHARD G. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timing & Courtesy"
all good
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:17 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Richard,
Thank you so much for this 5 star review. We're happy that you had a good experience with us & we appreciate your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
TIMOTHY D. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and friendly staff"
I brought my car in for 30,000 mile maintenance. The service was completed on time. The complementary car wash was a nice bonus!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 09:21 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Timothy,
Thank you so much for the 5 stars. We appreciate your business & feedback.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Ronald L. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
From setting my appointment, to checking me in, to driving me to my office, to calling me when it was done, to picking me up at my office to take me back to the dealer, I rate this experience five star.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 04:32 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Ronald,
Thank you very much for sharing your experience with us. It's great to hear we're doing things right. Thank you for the 5 star rating.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
John H. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good people"
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 01:31 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

John,
Thank you for your feedback & complimenting our staff. We appreciate your time & business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Sylvia G. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service was great, a loaner was provided and I was able to go about my day.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:28 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Sylvia,
We're glad to hear we were able to provide you with great service. Thank you for your feedback & the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Diana M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Very polite and informative
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:01 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Diana,
So glad to hear we kept you informed through your service visit. Thank you very much for the 5 star rating.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Anibal T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the service"
Anibal T
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 10:54 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Anibal,
Thank you for taking time to complete this survey. We appreciate the 5 star review.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Robert L. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
will return for next service date
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 08/15/2017 08:55 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/16/2017

Robert,
Thank you for your continued business. We appreciate your 5 stars & you comments. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer"
Everyone was helpful. The customer service repair gentlemen very respectful. My car was done in a timely fashion. I was pleased to have a ride provided to me to wait at home until the repairs were done. It was also, wonderful to have a car wash. Thank you. I am grateful.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 06:27 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/15/2017

To our valued customer,
Thank you so much for sharing your wonderful experience with us, it's great to know we're doing things right. We're happy to hear you were able to use our shuttle services during your service visit. Thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Harry T. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did the job with no bs"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 04:56 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 08/15/2017

Harry,
Thank you very much for the 5 star review. We appreciate your time & business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Displaying Review 1 - 20 of 1478 in total