ReScore Reviews™ (41)

ReScore
Overall Rating 4.3902466/5Overall Rating 4.3902466/5Overall Rating 4.3902466/5Overall Rating 4.3902466/5rating 4.3902466
Original
Overall Rating 2.31707/5Overall Rating 2.31707/5rating 2.31707rating 2.31707rating 2.31707
95% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Diane Y. on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer service"
Highly recommend .
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/23/2017 04:49 PM
Chris R., Service Manager at Wallace Hyundai responded on 09/24/2017

Diane,

Thank you so much for the review and comments.Pleas let us know how we can improve to earn that 5 th star..

Christopher B Robert
Service Manager
772-283-6000
Thomas M. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Satisfied"
I was very satisfied with service at Wallace Hyundai
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/23/2017 12:44 PM
Nanette S. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Tony always knows what the problem is before we get there
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/22/2017 04:24 PM
Chris R., Service Manager at Wallace Hyundai responded on 09/23/2017

Nanette, 

     Thank you for taking the time and for the 5 stars

Christopher B Robert
Service Manager
772-283-6000
Vincent B. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance 6months check up"
Great service will recommend to friends
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 12:57 PM
Chris R., Service Manager at Wallace Hyundai responded on 09/24/2017

Vincent,
     Thank you for the review and comments.We appreciate you and your business.

Christopher B Robert
Service Manager
772-283-6
Darlene A. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Close to home"
Maybe
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/22/2017 11:25 AM
Chris R., Service Manager at Wallace Hyundai responded on 09/24/2017

Darlene,

Thank you so much for the five star review. We appreciate you and your business.



Christopher B Robert
Service Manager
772-283-6000
John H. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Work"
My car was taken on schedule and the work was completed ahead of the scheduled time. Bob Picket kept apprised of what work was to be done and why. Service could not have been better.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 10:37 AM
Chris R., Service Manager at Wallace Hyundai responded on 09/24/2017

John,
      Thank you. We appreciate you and your business.

Christopher B Robert
Service Manager
772-283-6000
William H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Tony did a good job.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 10:26 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/22/2017

William,
Thank you for the 5 star review. Thank you for complimenting Tony, that means a lot to us. 

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Lynn W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"X"
X
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 05:00 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/21/2017

Lynn,
We appreciate you, your time & your business. Thank you for the 5 star rating.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
JOSEPH B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Competent service"
No problems
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:19 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/21/2017

Joseph,
Thank you for the 5 star review. We appreciate your time & feedback.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Maria C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tony is the best!"
Always great Service!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 10:00 AM
Chris R., Service Manager at Wallace Hyundai responded on 09/20/2017

Maria,
     I really appreciate you taking the time to respond , for the five stars and for the comments about Tony.Thank you.

Christopher B Robert
Service Manager
772-283-6000
MILES T. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best dealership we have ever had experience with"
From the sales force (Shawn Liggett) to service (Tony) we have had nothing but excellent experiences! We recommend Wallace Hyundai to all our friends.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 06:43 AM
Chris R., Service Manager at Wallace Hyundai responded on 09/20/2017

Miles,
     Thank you so much for the comments and 5 stars. We really appreciate that you took the time to respond.

Christopher B Robert
Service Manager
772-283-6000
Chandra T. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Everyone is very pleasant "
Yes I would because they are willing to work with you. Everyone is not perfect.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/18/2017 04:28 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/19/2017

Chandra,
We appreciate the 5 stars. Thank you for your kind comments, that means a lot to us.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Luis S. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and quick"
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 03:52 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/19/2017

Luis,
Thank you for the 5 stars. We appreciate you comments noting our professionalism & timeliness, those are both very important to us. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
THOMAS N. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall and Routine Service"
Professional and personal treatment of customer. Thank You.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/16/2017 06:00 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/16/2017

Thomas,
Thank you so much for your kind comments & the 5 star review. We appreciate you, your time & your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
PATRICIA M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Wonderful experience on my first visit. Work completed thoroughly and in much less time than I expected.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:46 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/15/2017

Patricia,
Thank you very much for your comments & 5 star review. We appreciate your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Beverly L. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best Dealership and the Finest Service Dept."
Excellent Service department.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 10:41 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/15/2017

Beverly,
Thank you very much for the 5 star review. We also appreciate your feedback & compliments towards Bob & our staff. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Knowledgeable people and courteous with our needs.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/14/2017 08:43 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/14/2017

To our valued customer,
Thank you for the 5 star review. We appreciate your compliments toward our staff & thank you for your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Alan M. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"repairs"
Waiting for parts. To expensive
Vehicle: 2008 Hyundai Tiburon
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 09:02 AM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/13/2017

Alan,
Thank you for taking time to submit this feedback. It helps us continue to improve. We appreciate your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
JOHN K. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great management"
Yes
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/10/2017 04:18 PM
Melanie J., Customer Relations at Wallace Hyundai responded on 09/13/2017

John,
Thank you so much for your comments & 5 star review. We appreciate your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000
Jim O. on 09/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very friendly"
Steve is a superior customer service man.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/10/2017 12:58 PM
Chris R., Service Manager at Wallace Hyundai responded on 09/13/2017

Jim,
     Thank you for the 5 stars. We appreciate you taking the time and for the comments on Steve.

Christopher B Robert
Service Manager
772-283-6000
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