"Battery cable not repaired properly and caused inconvenient failure."
I recently had my car in your shop due to no-start issues. The battery was replaced, and then a few days later, no start again. It was the starter. The starter was replaced in a very timely way, which solved a lot of problems for my day. The mechanic had put one of those metal patches on the positive battery cable because I had tried to fix the problem myself by purchasing a new battery cable and installing it myself. When I still had a no-start condition after trying to replace the positive cable, I had it towed to your garage for repair. I questioned the fact that the cable had been patched instead of replaced, knowing that eventually the patch would corrode and cause problems down the road. I wanted a new cable put on, but the mechanic argued with me, saying that he had fixed it properly. I didn't push the issue at the time. Friday night I was out doing errands and my car wouldn't start. I called roadside assistance and the driver found that one of the wires on the cable had come loose from the metal clamp and therefore no start. He told me that his specialty was automotive electronics and that the repair was not done properly. I told the driver that I wanted a factory cable put on, but the mechanic refused to do it. I am a delivery driver for Panera Bread and I have my own housekeeping business, so I need a reliable car. I know my car is old, but I don't appreciate the inconvenience of having a job done "on the cheap". I was thinking of bringing my car in for a much-needed complete brake job, but am having second thoughts, not knowing if the job will be done properly. Your shop was recommended to me by two different people who have had good success, and until now I have had positive experiences with you. Would it be possible to have a factory-issue battery cable put on so I know that it is done properly and will last? I don't care about the cost of the cable, I'm looking for reliability. Very disappointed in the service I received this time.