I picked Abe’s because it was AAA recommended and I was using a AAA tow and it was the closest.
I think the actual work they did was good and they got it done in one day. My car had overheated and I also needed a new battery.
But while I was there I saw them upselling everyone and when it came time to tell me what they had done to my car they tried to sell me additional work that would have doubled the cost. I turned it down but it took some firmness.
The waiting area was horrible— open door to the work area and horrible fumes. I’m glad it was relatively warm out so I could wait outside. No tables or surfaces to work while I waited. The price seemed high but I had no way to judge.
The staff seemed friendly and they knew what they were doing but the upselling was egregious.
I wouldn’t go back unless I really had to.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I think the actual work they did was good and they got it done in one day. My car had overheated and I also needed a new battery.
But while I was there I saw them upselling everyone and when it came time to tell me what they had done to my car they tried to sell me additional work that would have doubled the cost. I turned it down but it took some firmness.
The waiting area was horrible— open door to the work area and horrible fumes. I’m glad it was relatively warm out so I could wait outside. No tables or surfaces to work while I waited. The price seemed high but I had no way to judge.
The staff seemed friendly and they knew what they were doing but the upselling was egregious.
I wouldn’t go back unless I really had to.