Absolute Auto Body Lynnwood


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

758 Reviews

98% Would Recommend
Latest Review 4 days ago
Eric M. on 04/24/2017
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Eric said they followed up. They did a good job and they fixed it right away. They were all fantastic.
Category: Collision
Service Date: 03/23/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Rhiannon W. on 04/20/2017
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Rhiannon said this business did a really good job.
Category: Collision
Service Date: 03/07/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Kathleen F. on 04/20/2017
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Kathleen said the customer service at this business is really helpful and timely.
Category: Collision
Service Date: 03/02/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Roger T. on 04/19/2017
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Roger said the business did what they were supposed to do.
Category: Collision
Service Date: 02/24/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Ashley R. on 04/17/2017
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Ashley said the employees were nice and helpful.
Category: Collision
Service Date: 02/09/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Norman M. on 04/17/2017
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Norman said this is the best facility he's ever been to. He found them online and really appreciated how clean the vehicle was when they returned it.
Category: Collision
Service Date: 03/27/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. on 04/17/2017
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Jeff said this business did a great job. They provided excellent customer service.
Category: Collision
Service Date: 03/01/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Steven S. on 04/14/2017
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Steven said his son had work done on his vehicle at this business. He liked the work they did and is returning to have more work done. The work has been scheduled and he will return in 3 days. His son has not complained about anything with this business.
Category: Collision
Service Date: 03/06/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Kerry A. on 04/13/2017
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Kerry said this business did everything she needed and they provided great customer service.
Category: Collision
Service Date: 03/07/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
Ryan M. on 03/20/2017
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Ryan said it was a good job and he is happy with it.
Category: Collision
Service Date: 02/21/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
Kristine A. on 03/16/2017
Recommended badge inactive Recommended
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Kristine said she scheduled her vehicle to be repaired at this business a month ahead of time. She thinks they forgot her vehicle was scheduled because they did not have her parts available when she took her vehicle in. It took them longer to get other parts that were needed but that was not necessarily their fault. They had not stayed in contact with her to let her know the status of her vehicle. Her return date went from week to week. They were not really on top of letting her know if her vehicle was ready to be picked up. She arrived just before closing time and the whole process was awkward. She was not satisfied with the appearance of this facility or the personnel but chose not to elaborate. She would not recommend them to others based on this experience.
Category: Collision
Service Date: 02/20/2017
Review Created: 03/16/2017
This review was collected via phone interview by Customer Research Inc.
Troy P. at Absolute Auto Body Lynnwood responded on 03/20/2017

Yes we are usually booking out 4-6 weeks in advance this time of year. we have a very detailed plan when we schedule our customers - parts are ordered in advance and everything is set up before our customer arrives for their repair appointment - we worked off of her insurance estimate and they had down for a REPAIR on the rear bumper, after the vehicle was torn down we discovered the the bumper needed REPLACMENT. We contacted the inurance company and recieved approve to REPLACE the rear bumper. The bumper was ordered the same day - unfortunatly Suzuki is no longer being sold in the U.S. and parts usually take 5-7 working days- Customer was contacted thru out the whole process and we even stayed late to deliver the car to her. not sure the complaint on the appearance of the facility as the car was key dropped the night before her appointment and it was very dark (as it was after hours) when she picked up her vehicle.

Quang M. on 03/15/2017
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Quang said this business is close to his house. He also heard about this facility by researching online.
Category: Collision
Service Date: 01/19/2017
Review Created: 03/15/2017
This review was collected via phone interview by Customer Research Inc.
Brad G. on 03/14/2017
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Brad said he had a good experience at this facility and he would recommend them to others.
Category: Collision
Service Date: 02/10/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Sabrina E. on 03/14/2017
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Sabrina said the service was awesome.
Category: Collision
Service Date: 01/13/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Baskar K. on 03/14/2017
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Baskar said the experience was very good. They gave him an estimate up front. They explained exactly what they were going to do and when they delivered his vehicle it was done as promised.
Category: Collision
Service Date: 01/13/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Shauna C. on 03/13/2017
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Shauna said the business has good customer service and her vehicle is back to normal. Her vehicle was delayed an unspecified amount of time longer than promised, and no one told her the reason for the delay. She stated she thinks it was due to them having to order more parts.
Category: Collision
Service Date: 02/22/2017
Review Created: 03/13/2017
This review was collected via phone interview by Customer Research Inc.
Lance S. on 03/13/2017
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Lance said this business did what they were supposed to do.
Category: Collision
Service Date: 12/30/2016
Review Created: 03/13/2017
This review was collected via phone interview by Customer Research Inc.
Zegeye K. on 03/11/2017
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Zegeye said this business completed the work on time and they did a good job.
Category: Collision
Service Date: 01/17/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Richard W. on 03/11/2017
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Richard said the customer service was excellent and the person at the front desk was very helpful.
Category: Collision
Service Date: 02/24/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Walter W. on 03/11/2017
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Walter said his experience with this business was great, they explained everything and got the repairs done ahead of schedule. They were able to properly match the shade of blue his vehicle is, even though it was different from standard Mazda's, which surprised him. Overall, the facility was nice to deal with.
Category: Collision
Service Date: 02/02/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 758 in total