Absolute Auto Body Everett

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

503 Reviews

99% Would Recommend
Latest Review 3 days ago
Review for Absolute Auto Body Everett
Sarah H. on 08/03/2013
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sarah said she was only somewhat satisfied with the quality of the repair because there were some things she thought would be repaired but weren't. She said she wished she was there when they did the estimate to see what was going to be repaired. Her vehicle was not ready when promised. They estimated it to take 3 weeks and it took 50 days because of additional damage they found along the way. She would not recommend this business for the reasons stated.
Category: Collision
Service Date: 07/26/2013
Review Created: 08/03/2013
This review was collected via phone interview by Customer Research Inc.
Troy P. at Absolute Auto Body Everett responded on 08/08/2013

Yes, the vehicle was in the shop for 35 working days - The insurance company wrote the repair estimate and unfortunately they missed alot of damage that required approval from them before we could continue with the repairs. Their original estimate was $10,700. The final bill is $15,800. The reason some of items that were not repaired is that her insurance company did not approve to pay for them. I wish that we could get quicker response time from the insurance companies. We deeply apologize for any delays as our goal is have completly satisfied customers.