Ace Auto Doctor & Repair


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

563 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.7777778/5rating 1.7777778rating 1.7777778rating 1.7777778rating 1.7777778
98% Would Recommend
89% Business Response
Latest Review 6 days ago
Steve B. on 05/19/2017
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Steve said they are very responsive and capable. He likes being taken care of. They are flexible and they did it at a moment's notice.
Vehicle: Volvo S80
Category: Service
Service Date: 04/07/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 05/23/2017

Thanks Steve. We try to stay flexible because we know things come up without warning from time to time and we want to be ready when were needed. 

Steve M. on 04/26/2017
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Steve said Lance and Aaron went out of their way to make sure his vehicles were being serviced correctly and they were knowledgeable. He said they are really superb individuals that went above and beyond the call of duty.
Vehicle: Nissan Maxima
Category: Service
Service Date: 03/28/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/28/2017

That is so good to hear. I know how hard they work and it's great to get feedback from our customers. 

Jonathan D. on 04/24/2017
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"Excellent service"
Clear, concise, and timely help from AAD&R!
Vehicle: Volvo V70
Service Date: 04/20/2017
Review Created: 04/24/2017 06:17 PM
Larry G. at Ace Auto Doctor & Repair responded on 04/25/2017

Good to hear! Thanks for the feedback. 

Chris M. on 04/21/2017
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Chris said he always works with her and he checks on her.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/30/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/24/2017

Thank you for taking the time ti give us your feedback. 

TOM H. on 04/20/2017
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"Always Honest and Reliable"
The title says it all
Vehicle: Chrysler Sebring
Service Date: 04/17/2017
Review Created: 04/20/2017 11:48 AM
Larry G. at Ace Auto Doctor & Repair responded on 04/20/2017

I love it, short and sweet. Thanks Tom

Sean H. on 04/20/2017
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Sean said the business provides top quality service and they are good at explaining what is wrong with his vehicle and how to fix it. They do a great job every time.
Vehicle: Chrysler Town
Category: Service
Service Date: 04/19/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/24/2017

Thank you sir. 

Michael R. on 04/19/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Michael said the business was okay but he would not recommend them because he was overcharged.
Vehicle: Honda Accord
Category: Service
Service Date: 04/03/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/24/2017

I'm sorry to hear you feel this way. It's important to us to provide a higher level of service while keeping our prices competitive and fair. All of our customer are given prices before we do any repairs, which gives them an opportunity to voice any concerns or even go elsewhere if they choose. Please rest assured the work done was done right, competitively priced, with top quality parts and has a 2yr nationwide warranty. 

Mike M. on 04/16/2017
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"Recommend to give these guy's a try!"
This is one of the most honest business I know! Straight shooters, with no BS...
Vehicle: Ford Pickup
Service Date: 04/14/2017
Review Created: 04/16/2017 02:02 PM
Larry G. at Ace Auto Doctor & Repair responded on 04/18/2017

Mike I appreciate your kind words. Thank you for sharing them. 

Brad L. on 04/15/2017
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Brad said the business gets their work done on time.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/13/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/20/2017

Thanks for taking time to give us a review. We'll work hard to earn that 5th star next time. ;) 

David K. on 04/08/2017
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David said they did a great job and they gave him a ride. He really appreciates that.
Vehicle: Nissan Altima
Category: Service
Service Date: 04/03/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/13/2017

We're glad to help. Thanks for the feedback. 

Kason M. on 04/08/2017
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Kason said the technicians were very helpful. They explained everything prior to working on his vehicle. They discussed things with him before doing the repair and charging him for the repair. They got to his vehicle right away.
Vehicle: Toyota Yaris
Category: Service
Service Date: 04/04/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 04/13/2017

Thank you so much. It's good to hear from our customers. 

Matt M. on 03/29/2017
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Matt said this business always does good work.
Category: Service
Service Date: 03/28/2017
Review Created: 03/29/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 03/31/2017

Thank you Matt. 

TOM B. on 03/26/2017
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"old truck,but I had to have fixed"
was given a price for repair,they did it fast,for price quoted.excellent service,i will be back
Vehicle: Ford Pickup
Service Date: 03/24/2017
Review Created: 03/26/2017 08:00 PM
Larry G. at Ace Auto Doctor & Repair responded on 03/28/2017

Trucks are hard to find so I can totally understand fixing the one you have. Thanks for choosing us for service and taking time to give us a review we appreciate it. 

DOUG M. on 03/26/2017
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"Tires for Lexus"
Great service, great prices and great product. Thanks for everything. Lance was super helpful.
Vehicle: Lexus RX 350
Service Date: 03/24/2017
Review Created: 03/26/2017 04:42 PM
Larry G. at Ace Auto Doctor & Repair responded on 03/28/2017

We are happy to to it. Lance is a blessing to our business, thanks for the feedback. 

DOUG M. on 03/23/2017
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"Service With a Smile"
Great and outstanding service. Folks seem to care about our needs and desires. No high pressure sales pitches for services that we do not need. Always able to fit us in on short notice. Thanks
Vehicle: Volkswagen Passat
Service Date: 03/22/2017
Review Created: 03/23/2017 11:03 AM
Larry G. at Ace Auto Doctor & Repair responded on 03/23/2017

Thank you so much for giving us a review Doug. We have a high tone crew here and I think that plays a big part in how they treat others. 

JOSH N. on 03/16/2017
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"Very helpful and professional"
Very friendly staff that makes sure you are informed and understand what is going on. This is a very clean and professional establishment. I definitely recommend.
Vehicle: Dodge Pickup
Service Date: 03/15/2017
Review Created: 03/16/2017 11:11 AM
Larry G. at Ace Auto Doctor & Repair responded on 03/17/2017

We work hard and it's always nice to hear positive feedback from our customers. Thank you. 

Robert C. on 03/13/2017
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Robert said the service provided by this business was professional and accommodating.
Category: Service
Service Date: 03/09/2017
Review Created: 03/13/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 03/17/2017

Glad to hear, thanks for taking the time to let us know what you thought of us. 

Del H. on 03/10/2017
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Del said he would recommend the business for service.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/06/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 03/17/2017

Thank you sir. 

Charles W. on 03/10/2017
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Charles said this business does good work and they are honest.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 03/03/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 03/17/2017

Honesty is the only way to do business. We thank you for your review. 

Rod H. on 03/10/2017
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Spoke with Rod's wife. She said the business did a good job but her husband had to wait longer than expected.
Vehicle: Saturn Astra
Category: Service
Service Date: 03/07/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Larry G. at Ace Auto Doctor & Repair responded on 03/17/2017

Normally our regular oil change doesn't take long. The service we preformed was a special that included other services. We should have done a better job communicating how long it would take. In the future keep in mind we offer free loaner cars or rides to help customers stay in their normal routine while we have their vehicle. I appreciate your feedback, and will remind the guys to do a better job keeping customers informed about completion times. 

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