Action Hyundai is located in Millville, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to set up an appointment today. Action Hyundai is located in Millville, NJ. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to set up an appointment today.
TXXW
Paint code W8
Quartz White Pearl
Car began peeling in February 2023. Received notice of extended warranty for paint 2/12/2023. Notice said 2018's warranties was extended 5 years. Eye issues delayed applying for warranty eork
No dealerships are willing to process the paperwork for the TXXW warranty on my 2018 Elantra. The dealership in Vineland, NJ said they don't have time. Dealerships in Egg Harbor Township NJ and Turnersville, NJ said they would not take care of the warranty because I did not purchase the car from them. I purchased this vehicle used from a Ford dealership. Where it was purchased should not make a difference. It is still a Hyundai
vehicle.
I received your notice concerning txxw and at that time my 2018 Elantra, VIN 5NPD84LF2JH269042, was peeling. I had an appointment with Hyundai dealership in Vineland New Jersey. The appointment was for maintenance and to take care of the two warranty issues.
Having eye problems I could not see well so I had my son take my car to the appointment. Maintenance was performed along with the software update for the theft alarm. Then my son was informed that he had to take the car and get two estimates for the paint work and then bring the car back.
My son got both estimates done. One estimate was hand delivered to my son the other one was going to be sent to the dealership in Vineland. My son called Vineland after not hearing anything from them regarding the estimate being sent directly to them. He was told that now they could not give him an appointment for the warranty because they have sold the dealership. They're too busy with all the paperwork dealing with that and all of the other cars that would be ahead of me. They told my son I'd have to take it to another dealership. My son called two dealerships, one in Turnersville New Jersey and the other in Millville New Jersey. Neither would handle my vehicle because it was not purchased through them.
I called your customer service find out what I had to do. I was told by the customer care person that they will make the appointment on the computer with Vineland and to just take the vehicle in at that time and date. My son took the vehicle to Vineland for that appointment and was told that it didn't matter that customer care set that appointment up they were still not going to process the vehicle for the warranty work.
I called customer care again and they told me to contact the dealership that I purchased it from. I informed her it was not from a Hyundai dealership I purchased it used. She told me to still contact the place I purchased it from and see what they can do. This did not sound right to me considering it was not a Hyundai dealership. I contacted the Ford dealership and was informed they had nothing to do with the warranty on the paint.
Now the question is, how do I get my vehicle painted when none of your dealerships nearby are willing to handle it? This vehicle has a major problem with the paint. After one piece chipped off a little bit later another peeled and then a little later another. This vehicle appears to be constantly losing paint. This vehicle needs to be taking care of to the point that it won't continue losing paint after other areas are repaired. Please tell me how to have that done.
I am a senior with very limited income. I currently am having eye problems so I have to depend on someone else to drive this vehicle for any work to be done on it. Please help me to get my car painted correctly without a lot of running around and expense.
There are many people on social media complaining about the vehicles peeling and not being able to get any help. I sincerely hope that that is not the case with my car.
Looking forward to hearing from you with a good solution for this problem.
Hopefully,
Colette Steele
Your complaint letter is well-written and clearly outlines the issue you're facing with getting your Hyundai Elantra's peeling paint repaired under the TXXW warranty. Here are some suggestions for fine-tuning it for even greater impact:
**Strengthen the opening:**
* Start with a powerful opening sentence that directly summarizes the problem. For example: "Despite repeated attempts, I have been unable to get my 2018 Hyundai Elantra's peeling paint repaired under the TXXW warranty due to dealership refusal and conflicting instructions from Hyundai customer service."
**Provide specific dates and names:**
* Include specific dates of appointments, phone calls, and interactions with dealerships and customer service. Mentioning the names of individuals you spoke with can also personalize the narrative.
**Focus on Hyundai's responsibility:**
* Emphasize that the car's original purchase location should not impact warranty coverage. Hyundai, not the dealership, is responsible for honoring the warranty.
**Highlight the inconvenience and urgency:**
* Clearly state the inconvenience you've faced due to the paint peeling and the lack of resolution. Mention the dependency on others for transportation due to your eye problems.
**Request a specific resolution:**
* Instead of asking a general question, clearly state your desired outcome. For example, "I request that Hyundai immediately authorize repairs at a convenient dealership and arrange for transportation assistance if necessary."
**Conclude with confidence:**
* Express your confidence in a positive resolution and reiterate your hope for a prompt and satisfactory response.
**Additional suggestions:**
* Consider attaching copies of relevant documents, such as appointment confirmations, estimates, and customer service communications, to strengthen your case.
* Proofread the letter carefully for any typos or grammatical errors.
* Maintain a professional and respectful tone throughout the letter.
³11
Here's an example of how you could incorporate these suggestions into your opening paragraph:
> "Despite repeated attempts on [dates] to schedule repairs for my 2018 Hyundai Elantra's peeling paint under the TXXW warranty, I have been met with refusal from dealerships in Vineland, Millville, and Turnersville, NJ, and conflicting instructions from Hyundai customer service representatives. This ongoing issue has caused significant inconvenience, especially due to my current eye problems which requires reliance on others to transport my car. I had to ask people to adjust their schedules so as to transport my car to any necessary appointments so my car could get repaired. Arranging to have someone take the car to appraisals and appointments was an unnecessary inconvenience and waste of time for me and my helper, since I still have no idea as to when my car will be repaired.
I urge Hyundai to intervene immediately and authorize repairs at a convenient dealership, arranging for transportation assistance if necessary, to address this persistent paint problem."
Remember, the key is to be clear, concise, and persistent in your communication. I hope these suggestions help you get the resolution you deserve!
!!!!!!!!!!!1!!!!!!!
## Fine-tuned Complaint Letter for Colette Steele
**Dear Hyundai Customer Service,**
I am writing to express my extreme dissatisfaction with the lack of service I have received regarding the peeling paint on my 2018 Hyundai Elantra. My vehicle is covered under the TXXW warranty for this issue, yet I have been met with nothing but roadblocks and frustration at every turn.
**The Runaround:**
* **No Dealership Willingness:** I have contacted dealerships in Vineland, Millville, and Turnersville, New Jersey, seeking assistance with the warranty claim. None were willing to process the paperwork, citing various excuses:
* Vineland (sold dealership, too busy)
* Millville & Turnersville (vehicle not purchased from them)
* **Customer Service Misdirection:** Despite contacting customer care twice, I received conflicting and unhelpful instructions:
* First call: Appointment scheduled at Vineland (dealership denied upon arrival)
* Second call: Advised to contact Ford dealership (irrelevant to Hyundai warranty)
**Impact on Me:**
* **Senior with Limited Income:** I am a senior citizen on a fixed income, making these repeated trips and phone calls a significant burden.
* **Eye Problems:** My vision issues further complicate the situation, requiring dependence on others for transportation and communication.
* **Vehicle Value:** The ongoing paint peeling significantly reduces the value of my car, causing financial hardship.
**Urgent Request:**
I implore you to intervene and resolve this matter immediately. My car desperately needs paintwork, and the current situation is unacceptable. I request:
* **Appointment at a qualified dealership:** Assign me to a dealership equipped and willing to handle my warranty claim efficiently.
* **Expedited processing:** Prioritize my case due to the urgency and inconvenience I have already faced.
* **Clear communication:** Provide me with consistent and accurate information regarding the next steps and expected timeline.
**Social Media Concerns:**
I am deeply concerned about the reports of similar issues with peeling paint and lack of support on social media. I urge you to address these concerns proactively and ensure all Hyundai customers receive the warranty service they deserve.
**Looking for a Solution:**
I trust that you will take my situation seriously and provide a prompt and satisfactory resolution. I am available to discuss this matter further at your convenience.
Thank you for your time and attention to this urgent matter.
Sincerely,
Colette Steele
**VIN:** 5NPD84LF2JH269042
**Phone:** [Your Phone Number]
**Additional Notes:**
* Consider attaching copies of relevant documents, such as the warranty notice, repair estimates, and dealership communication records.
* You may want to mention the specific social media platforms where you encountered complaints about peeling paint.
* Be polite yet firm in your tone, emphasizing your frustration but maintaining professionalism.
* Keep a copy of your letter for your records.
I hope this revised version of your complaint letter is helpful! Please let me know if you have any other questions.
***********************
Your draft complaint letter is well-written and clearly conveys your frustration with the situation. Here are some suggestions for fine-tuning it to maximize its impact:
**Strengthen the opening:**
* Start with a concise and impactful statement that summarizes the core issue. For example: "I am writing to express my extreme dissatisfaction with the lack of support I have received from Hyundai dealerships regarding the peeling paint on my 2018 Elantra, covered under the TXXW warranty."
**Highlight key details:**
* Briefly mention the date you received the TXXW notice and the specific peeling issues observed.
* Include the VIN number of your vehicle for easy reference.
**Focus on the dealership's refusal to honor the warranty:**
* Dedicate a paragraph to detailing the specific instances of dealership refusal, including dates, locations, and the names of individuals you spoke with (if possible).
* Emphasize that you were turned away despite having the necessary paperwork and following Hyundai's instructions.
**Emphasize the impact on you:**
* Briefly mention your limited income and reliance on others due to your eye problems to highlight the additional hardship caused by this situation.
**Request a clear solution:**
* Clearly state your desired outcome, such as requesting Hyundai to:
* Assign a dealership willing to handle the warrqanty repair.
* Provide alternative solutions for paintwork coverage.
* Offer compensation for the inconvenience and delays.
**Maintain a professional tone:**
* While expressing your frustration, avoid using overly emotional language or accusatory statements.
* Maintain a professional and respectful tone throughout the letter.
**Additional suggestions:**
* Consider including copies of relevant documents, such as the TXXW notice, estimates, or appointment confirmations, as attachments.
* Proofread the letter carefully for any typos or grammatical errors.
Here's an example of how you could incorporate some of these suggestions into the opening paragraph:
> I am writing to express my extreme dissatisfaction with the lack of support I have received from Hyundai dealerships regarding the peeling paint on my 2018 Elantra, covered under the TXXW warranty. Despite having the necessary paperwork and following Hyundai's instructions, I have been repeatedly turned away by dealerships in Vineland, Millville, and Turnersville, NJ, on the grounds that I did not purchase the vehicle from them. This refusal to honor the warranty has caused me significant inconvenience and hardship, particularly due to my limited income and reliance on others for transportation due to my eye problems.
I hope these suggestions help you fine-tune your complaint letter and achieve a successful resolution to this issue.
Absolutely, I can adapt the complaint letter to incorporate your new information. Here's an updated versio
Hyundaii !!!!!2
Dear Hyundai Customer Service,
I am writing to express my extreme dissatisfaction with the lack of service I have received regarding the peeling paint on my 2018 Hyundai Elantra despite repeated attempts.
I have been met with nothing but roadblocks and frustration at every turn which includes refusal from dealerships and conflicting instructions from Hyundai customer service representatives. I have contacted dealerships in Vineland/Millville, Turnersville, and Egg Harbor Township, New Jersey, seeking assistance with the warranty claim. None were willing to process the paperwork, citing various excuses:
* Vineland/Millville (sold dealership, too busy)
* Egg harbor township & Turnersville (vehicle not purchased from them)
Due to this I have been unable to get my Elantra's peeling paint repaired under the TXXW extended warranty, implemented due to the widespread nature of this paint defect.
This ongoing issue has caused significant inconvenience, especially due to my current eye problems which requires reliance on others to transport my car. I had to ask people to adjust their schedules so as to transport my car to any necessary appointments so my car could get repaired. Arranging to have someone take the car to appraisals and appointments was an unnecessary inconvenience and waste of time for me and my helper, since I still have no idea as to when or where my car will be repaired. I will have to again ask someone to transport my car to any necessary appointments to have it repaired.
The Vineland dealership informed my son during a maintenance appointment on Oct 2, 2023, that the TXXW warranty was valid until December 31st, 2023 and for him to take the car to two places for repair estimates. However, after obtaining the requested repair estimates on Oct 25, 2023 at the Vineland Dealership's behest, they claimed they were too busy due to other work and the sale of the dealership to take pictures and process the paperwork. Therefore, according to them, they couldn't complete the work before the extended warranty supposed expiration date of December 31st 2023.
On November 7, 2023 I contacted customer care to find out my options. Upon contacting customer care, I was told a different story. The representative claimed the warranty expired in January 2023, citing the vehicle's manufacturing date. However, she then assured me the repair would be covered under "Goodwill" and proceeded to schedule an appointment at Vineland even though I had informed her that Vineland said they could not handle the warranty. Before the appointment could be scheduled by customer care I had to verify what appointment times would be able to work for the person who would drive my car. The customer care rep said to call back to have the appointment scheduled once I verify times.
After verifying times I called customer service back. I got a different rep and I tried to explain the situation to the representative. He kept yelling over top of anything I said and was insistent that he contacted the Vineland dealership and the dealership told him that I do not need an appointment, to just bring the vehicle in. Knowing the dealership already refused to take the pictures and do the warranty paperwork I ended that call and attempted to make contact with a different customer service rep. During this third call to customer service I explained that the first rep had told me to call back to schedule the appointment time. This 3rd rep set up an appointment for the pictures and paperwork using her system for November 14th at 10:15 a.m.
Despite customer care scheduling an appointment at Vineland, the dealership refused to honor it, citing their previous statement about being too busy.
and suggested that I go to other Hyundai dealerships.
The other dealerships that were contacted, were Egg Harbor Township, New Jersey and Turnersville, New Jersey. These said they would not take care of the warranty because I did not purchase the car from them.
The car's original purchase location should not impact whether a manufacturing defect is corrected or not. Hyundai, not the dealership, is responsible for correcting defects.
The lack of coordination and communication between Hyundai, the dealerships and departments is unacceptable.
As a senior citizen with limited income and vision problems, these repeated discrepancies and roadblocks have caused significant stress and inconvenience. Currently I rely on others for transportation, making navigating this situation even more challenging.
The conflicting information regarding the warranty deadline further compounded the issue, leaving me with a ticking clock and no viable options for repair.
I implore you to intervene and immediately address this problem with the utmost seriousness. Given the clear miscommunication and broken promises, I urgently request you to resolve this matter immediately and authorize repairs at a convenient dealership, arranging for transportation assistance if necessary, to address this persistent paint problem.
My car desperately needs paintwork under the TXXW extended warranty, and the current situation is simply unacceptable. I request:
Hyundai immediately authorize repairs and arrange for transportation assistance if necessary.
Assign me to a convenient dealership equipped and willing to handle the paint problem swiftly, correctly and efficiently.
I urge you to expedite the repair process due to the urgency and the misinformation I received.
Provide me with clear, consistent and accurate information regarding the next steps and expected timeline.
The concerns I have encountered reflect a disturbing trend of similar issues and unresponsive service, as documented on various social media platforms including a variety of Facebook Groups and Reddit. These complaints highlight the need for Hyundai to address these problems proactively and ensure all customers receive the promised coverage without being subjected to misinformation and unnecessary hurdles.
I trust that you will take my situation seriously and provide a prompt and satisfactory resolution. I am available to discuss this matter further at your convenience.
Thank you for your time and attention to this urgent matter.
Sincerely,
Colette Steele
VIN:5NPD84LF2JH269042
Phone: 856-238-8209
**Additional Notes:**
* Consider emphasizing the potential violation of consumer protection laws due to the conflicting information and misleading statements.
* You may want to mention the specific date in October 2023 when the Vineland dealership confirmed the December 31st deadline.
* Keep the tone firm but respectful, focusing on factual details and highlighting the injustice you've experienced.
* Remember to document everything, including dates, conversations, and any written communication with Hyundai.
I hope this revised version is even more helpful in conveying your concerns and advocating for a swift resolution. Please don't hesitate to reach out if you have any further questions.
********************
Absolutely, I can adjust the letter to reflect the new information and variation. Here's the revised version:
!!!!!3
**Dear Hyundai Customer Service,**
I am writing to express my extreme disappointment and frustration with the complete lack of support I have received regarding the peeling paint on my 2018 Hyundai Elantra. This issue falls under the TXXW extended warranty, issued specifically due to the widespread problem affecting numerous vehicles like mine.
**Misleading Information and Missed Deadline:**
* **Warranty Expiration Date:** The Vineland dealership informed my son during a maintenance appointment that the TXXW warranty was valid until December 31st, 2023. However, after obtaining the requested repair estimates, they suddenly claimed they were too busy and couldn't complete the work before the supposed expiration date.
* **Conflicting Information from Customer Care:** When I contacted customer care, the representative provided conflicting information. She initially claimed the warranty had already extended, expiring in January 2024 due to the car's manufacture date. Then, contradicting herself, she assured me the repair would be covered under "Goodwill" and scheduled an appointment at the Vineland dealership – which they later refused to honor.
**Impact and Urgency:**
* **Senior with Limited Resources:** As a senior citizen with limited income and vision problems, these repeated discrepancies and roadblocks have caused significant stress and inconvenience. I rely on others for transportation, making navigating this situation even more challenging.
* **Looming Deadline and Value Loss:** The impending expiration of the extended warranty and the continued paint peeling are causing my car's value to plummet, creating financial hardship.
**Urgent Request:**
I implore you to intervene and rectify this situation immediately. I request:
* **Clearance on Warranty Validity:** Clarify the actual expiration date of the TXXW warranty for my specific vehicle.
* **Appointment at a Qualified Dealership:** Assign me to a dealership equipped and willing to handle the warranty claim within the valid timeframe.
* **Prioritized Processing:** Expedite the repair process due to the urgency and the misinformation I received.
* **Transparent Communication:** Provide clear and consistent updates regarding next steps and the expected timeline.
**Social Media Concerns:**
The concerns I have encountered reflect a disturbing trend of similar issues and unresponsive service, as documented on various social media platforms. These complaints highlight the need for Hyundai to address these problems proactively and ensure all customers receive the promised warranty coverage.
**Looking for a Fair Resolution:**
I believe that Hyundai has a responsibility to honor the extended warranty and provide the necessary repairs for my vehicle. I am confident that you will take my concerns seriously and offer a fair and timely solution. I am available to discuss this matter further at your convenience.
Thank you for your attention to this urgent matter.
Sincerely,
Colette Steele
**VIN:** 5NPD84LF2JH269042
**Phone:** [Your Phone Number]
**Additional Notes:**
* Consider attaching any relevant documents, such as the warranty notice, repair estimates, and dealership communication records.
* Mentioning specific social media platforms where you found similar complaints adds weight to your argument.
* Maintain a firm yet respectful tone, emphasizing the impact and urgency of the situation.
* Keep a copy of your letter for your records.
I hope this revised version is even more effective in presenting your case. Please let me know if you have any further questions or require additional assistance.
*********************************
Absolutely, I can help you adapt the complaint letter with your new information:
!!!!!!!!!!4
**Dear Hyundai Customer Service,**
I am writing to express my extreme disappointment and frustration with the lack of support I have received regarding the peeling paint on my 2018 Hyundai Elantra. This issue, covered by the TXXW extended warranty issued for affected vehicles, has been met with nothing but roadblocks and conflicting information.
**The Discrepancy:**
* **Misleading Dealership Information:** While my car was at the Vineland dealership for maintenance, my son was informed that the TXXW warranty was valid until December 31st, 2023. This contradicts the later claim of an expiry in January 2023 based on the manufacturing date.
* **Conflicting Customer Service:** Upon contacting customer care after the dealership denied service due to the "expired" warranty, I was informed that the warranty had actually been extended. However, this extension was not communicated to me beforehand, creating confusion and uncertainty.
* **Broken Promise:** Despite customer care scheduling an appointment at Vineland, the dealership refused to honor it, citing their previous statement about the "expired" warranty. This lack of coordination and communication between departments is unacceptable.
**Impact on Me:**
* **Time-Sensitive Issue:** The approaching December 31st deadline for the TXXW warranty adds urgency to resolving this matter. Delaying the repair beyond this date would unfairly leave me responsible for the cost of fixing a problem covered by the warranty.
* **Senior with Limited Resources:** As a senior citizen on a fixed income, this situation has caused significant stress and inconvenience. I cannot afford to navigate through conflicting information and broken promises while my car's value depreciates due to the paint peeling.
**Urgent Request:**
I implore you to intervene and immediately address this issue with the utmost seriousness. I request:
* **Confirmation of Warranty Validity:** Please clarify the true validity of the TXXW warranty for my vehicle and provide written confirmation.
* **Expedite Repair:** Ensure my car receives the necessary paintwork before the December 31st deadline. If Vineland cannot accommodate this, assign me to a qualified and willing dealership.
* **Compensation for Inconvenience:** Consider compensating me for the time, effort, and stress caused by the misinformation and service failures.
**Social Media Concerns:**
As I mentioned before, concerns regarding peeling paint and inconsistent warranty service are prevalent on social media. I urge you to investigate these reports and ensure all Hyundai customers receive fair and transparent treatment.
**Looking for a Resolution:**
I trust that you will take my situation seriously and provide a prompt and satisfactory resolution. I am available to discuss this matter further at your convenience and will gladly provide any additional documentation required.
Thank you for your time and attention to this urgent matter.
Sincerely,
Colette Steele
**VIN:** 5NPD84LF2JH269042
**Phone:** [Your Phone Number]
**Additional Notes:**
* Consider highlighting the specific dates mentioned in the conflicting information to emphasize the confusion caused.
* Be firm in your request for clarification and resolution, while maintaining a professional tone.
* Mentioning the social media concerns again can add weight to your complaint and demonstrate the wider impact of this issue.
I hope this revised version is even more helpful! Please let me know if you have any other questions or need further assistance.
****************************"*****
Information provided below is based on the details provided by the manufacturer of this vehicle to NHTSA in the part 565 submittal
Series: SEL / Value Edition / Limited
Trim:
Gross Vehicle Weight Rating: Class 1: 6,000 lb or less (2,722 kg or less)
Drive Type:
Cylinders: 4
Primary Fuel Type: Gasoline
Electrification Level:
Secondary Fuel Type:
Engine Model: MPI NU
Engine Brake (HP): 147
Engine Manufacturer: HMC
Transmission Speed: 6
Transmission Style: Automatic
Engine Displacement (L): 2
Airbags:
Front: 1st Row (Driver and Passenger)
Knee: Driver Seat Only
Side: 1st Row (Driver and Passenger)
Curtain: 1st and 2nd Rows
Seat Cushion:
Other Restraint Info:
Plant Information: Hyundai Motor Manufacturing Alabama LLC (HMMA), ALABAMA, UNITED STATES (USA)
Group Name Element Value
Suggested VIN
Error Code 0
Possible Values
Additional Error Text
Error Text 0 - VIN decoded clean. Check Digit (9th position) is correct
Vehicle Descriptor 5NPD84LF*JH
Active Safety System Anti-lock Braking System (ABS) Standard
Active Safety System Electronic Stability Control (ESC) Standard
Active Safety System Traction Control Standard
Active Safety System Tire Pressure Monitoring System (TPMS) Type Direct
Active Safety System Active Safety System Note Vehicle Stability Management (VSM): Standard; Electronic Brake-force Distribution (EBD): Standard; Brake Assist (BA): Standard; Remote keyless entry system with alarm: Standard; Proximity Key Entry: Standard; Rear Cross-traffic Alert: Standard; Lane Keep System, Lane Departure Warning, Forward Collision Warning, Dynamic Brake Support, Crash Imminent Braking, Adaptive Driving Beam, Semiauto Headlamp Beam Switching, Adaptive Cruise Control, Auto Crash Notification: Optional for "Limited" trim
Active Safety System Auto-Reverse System for Windows and Sunroofs
Active Safety System Automatic Pedestrian Alerting Sound (for Hybrid and EV only)
Active Safety System Event Data Recorder (EDR)
Active Safety System Keyless Ignition Standard
Active Safety System SAE Automation Level From
Active Safety System SAE Automation Level To
Active Safety System / 911 Notification Automatic Crash Notification (ACN) / Advanced Automatic Crash Notification (AACN)
Active Safety System / Backing Up and Parking Backup Camera Standard
Active Safety System / Backing Up and Parking Parking Assist
Active Safety System / Backing Up and Parking Rear Cross Traffic Alert
Active Safety System / Backing Up and Parking Rear Automatic Emergency Braking
Active Safety System / Forward Collision Prevention Crash Imminent Braking (CIB)
Active Safety System / Forward Collision Prevention Forward Collision Warning (FCW)
Active Safety System / Forward Collision Prevention Dynamic Brake Support (DBS)
Active Safety System / Forward Collision Prevention Pedestrian Automatic Emergency Braking (PAEB)
Active Safety System / Lane and Side Assist Blind Spot Warning (BSW) Standard
Active Safety System / Lane and Side Assist Lane Departure Warning (LDW)
Active Safety System / Lane and Side Assist Lane Keeping Assistance (LKA)
Active Safety System / Lane and Side Assist Blind Spot Intervention (BSI)
Active Safety System / Lane and Side Assist Lane Centering Assistance
Active Safety System / Lighting Technologies Daytime Running Light (DRL) Standard
Active Safety System / Lighting Technologies Headlamp Light Source
Active Safety System / Lighting Technologies Semiautomatic Headlamp Beam Switching
Active Safety System / Lighting Technologies Adaptive Driving Beam (ADB)
Active Safety System / Maintaining Safe Distance Adaptive Cruise Control (ACC)
Engine Engine Number of Cylinders 4
Engine Displacement (CC) 2000
Engine Displacement (CI) 122.0474881894
Engine Displacement (L) 2
Engine Engine Stroke Cycles
Engine Engine Model MPI NU
Engine Engine Power (kW)
Engine Fuel Type - Primary Gasoline
Engine Valve Train Design Dual Overhead Cam (DOHC)
Engine Engine Configuration
Engine Fuel Type - Secondary
Engine Fuel Delivery / Fuel Injection Type Multipoint Fuel Injection (MPFI)
Engine Engine Brake (hp) From 147
Engine Cooling Type
Engine Engine Brake (hp) To
Engine Electrification Level
Engine Other Engine Info
Engine Turbo
Engine Top Speed (MPH)
Engine Engine Manufacturer HMC
Exterior / Body Body Class Sedan/Saloon
Exterior / Body Doors 4
Exterior / Body Windows
Exterior / Body Wheel Base Type
Exterior / Body Track Width (inches)
Exterior / Bus Bus Length (feet)
Exterior / Bus Bus Floor Configuration Type Not Applicable
Exterior / Bus Bus Type Not Applicable
Exterior / Bus Other Bus Info
Exterior / Dimension Gross Vehicle Weight Rating From Class 1: 6,000 lb or less (2,722 kg or less)
Exterior / Dimension Bed Length (inches)
Exterior / Dimension Curb Weight (pounds)
Exterior / Dimension Wheel Base (inches) From 106.3
Exterior / Dimension Wheel Base (inches) To
Exterior / Dimension Gross Combination Weight Rating From
Exterior / Dimension Gross Combination Weight Rating To
Exterior / Dimension Gross Vehicle Weight Rating To Class 1: 6,000 lb or less (2,722 kg or less)
Exterior / Motorcycle Custom Motorcycle Type Not Applicable
Exterior / Motorcycle Motorcycle Suspension Type Not Applicable
Exterior / Motorcycle Motorcycle Chassis Type Not Applicable
Exterior / Motorcycle Other Motorcycle Info
Exterior / Trailer Trailer Type Connection Not Applicable
Exterior / Trailer Trailer Body Type Not Applicable
Exterior / Trailer Trailer Length (feet)
Exterior / Trailer Other Trailer Info
Exterior / Truck Bed Type Not Applicable
Exterior / Truck Cab Type Not Applicable
Exterior / Wheel tire Number of Wheels 4
Exterior / Wheel tire Wheel Size Front (inches)
Exterior / Wheel tire Wheel Size Rear (inches)
General Destination Market
General Make HYUNDAI
General Manufacturer Name HYUNDAI-KIA AMERICA TECHNICAL CENTER INC (HATCI)
General Model Elantra
General Model Year 2018
General Plant City
General Series SEL / Value Edition / Limited
General Trim
General Vehicle Type PASSENGER CAR
General Plant Country UNITED STATES (USA)
General Plant Company Name Hyundai Motor Manufacturing Alabama LLC (HMMA)
General Plant State ALABAMA
General Trim2
General Series2
Group Name Element Value
Suggested VIN
Error Code 0
Possible Values
Additional Error Text
Error Text 0 - VIN decoded clean. Check Digit (9th position) is correct
Vehicle Descriptor 5NPD84LF*JH
Active Safety System Anti-lock Braking System (ABS) Standard
Active Safety System Electronic Stability Control (ESC) Standard
Active Safety System Traction Control Standard
Active Safety System Tire Pressure Monitoring System (TPMS) Type Direct
Active Safety System Active Safety System Note Vehicle Stability Management (VSM): Standard; Electronic Brake-force Distribution (EBD): Standard; Brake Assist (BA): Standard; Remote keyless entry system with alarm: Standard; Proximity Key Entry: Standard; Rear Cross-traffic Alert: Standard; Lane Keep System, Lane Departure Warning, Forward Collision Warning, Dynamic Brake Support, Crash Imminent Braking, Adaptive Driving Beam, Semiauto Headlamp Beam Switching, Adaptive Cruise Control, Auto Crash Notification: Optional for "Limited" trim
Active Safety System Auto-Reverse System for Windows and Sunroofs
Active Safety System Automatic Pedestrian Alerting Sound (for Hybrid and EV only)
Active Safety System Event Data Recorder (EDR)
Active Safety System Keyless Ignition Standard
Active Safety System SAE Automation Level From
Active Safety System SAE Automation Level To
Active Safety System / 911 Notification Automatic Crash Notification (ACN) / Advanced Automatic Crash Notification (AACN)
Active Safety System / Backing Up and Parking Backup Camera Standard
Active Safety System / Backing Up and Parking Parking Assist
Active Safety System / Backing Up and Parking Rear Cross Traffic Alert
Active Safety System / Backing Up and Parking Rear Automatic Emergency Braking
Active Safety System / Forward Collision Prevention Crash Imminent Braking (CIB)
Active Safety System / Forward Collision Prevention Forward Collision Warning (FCW)
Active Safety System / Forward Collision Prevention Dynamic Brake Support (DBS)
Active Safety System / Forward Collision Prevention Pedestrian Automatic Emergency Braking (PAEB)
Active Safety System / Lane and Side Assist Blind Spot Warning (BSW) Standard
Active Safety System / Lane and Side Assist Lane Departure Warning (LDW)
Active Safety System / Lane and Side Assist Lane Keeping Assistance (LKA)
Active Safety System / Lane and Side Assist Blind Spot Intervention (BSI)
Active Safety System / Lane and Side Assist Lane Centering Assistance
Active Safety System / Lighting Technologies Daytime Running Light (DRL) Standard
Active Safety System / Lighting Technologies Headlamp Light Source
Active Safety System / Lighting Technologies Semiautomatic Headlamp Beam Switching
Active Safety System / Lighting Technologies Adaptive Driving Beam (ADB)
Active Safety System / Maintaining Safe Distance Adaptive Cruise Control (ACC)
Engine Engine Number of Cylinders 4
Engine Displacement (CC) 2000
Engine Displacement (CI) 122.0474881894
Engine Displacement (L) 2
Engine Engine Stroke Cycles
Engine Engine Model MPI NU
Engine Engine Power (kW)
Engine Fuel Type - Primary Gasoline
Engine Valve Train Design Dual Overhead Cam (DOHC)
Engine Engine Configuration
Engine Fuel Type - Secondary
Engine Fuel Delivery / Fuel Injection Type Multipoint Fuel Injection (MPFI)
Engine Engine Brake (hp) From 147
Engine Cooling Type
Engine Engine Brake (hp) To
Engine Electrification Level
Engine Other Engine Info
Engine Turbo
Engine Top Speed (MPH)
Engine Engine Manufacturer HMC
Exterior / Body Body Class Sedan/Saloon
Exterior / Body Doors 4
Exterior / Body Windows
Exterior / Body Wheel Base Type
Exterior / Body Track Width (inches)
Exterior / Bus Bus Length (feet)
Exterior / Bus Bus Floor Configuration Type Not Applicable
Exterior / Bus Bus Type Not Applicable
Exterior / Bus Other Bus Info
Exterior / Dimension Gross Vehicle Weight Rating From Class 1: 6,000 lb or less (2,722 kg or less)
Exterior / Dimension Bed Length (inches)
Exterior / Dimension Curb Weight (pounds)
Exterior / Dimension Wheel Base (inches) From 106.3
Exterior / Dimension Wheel Base (inches) To
Exterior / Dimension Gross Combination Weight Rating From
Exterior / Dimension Gross Combination Weight Rating To
Exterior / Dimension Gross Vehicle Weight Rating To Class 1: 6,000 lb or less (2,722 kg or less)
Exterior / Motorcycle Custom Motorcycle Type Not Applicable
Exterior / Motorcycle Motorcycle Suspension Type Not Applicable
Exterior / Motorcycle Motorcycle Chassis Type Not Applicable
Exterior / Motorcycle Other Motorcycle Info
Exterior / Trailer Trailer Type Connection Not Applicable
Exterior / Trailer Trailer Body Type Not Applicable
Exterior / Trailer Trailer Length (feet)
Exterior / Trailer Other Trailer Info
Exterior / Truck Bed Type Not Applicable
Exterior / Truck Cab Type Not Applicable
Exterior / Wheel tire Number of Wheels 4
Exterior / Wheel tire Wheel Size Front (inches)
Exterior / Wheel tire Wheel Size Rear (inches)
General Destination Market
General Make HYUNDAI
General Manufacturer Name HYUNDAI-KIA AMERICA TECHNICAL CENTER INC (HATCI)
General Model Elantra
General Model Year 2018
General Plant City
General Series SEL / Value Edition / Limited
General Trim
General Vehicle Type PASSENGER CAR
General Plant Country UNITED STATES (USA)
General Plant Company Name Hyundai Motor Manufacturing Alabama LLC (HMMA)
General Plant State ALABAMA
General Trim2
General Series2
Group Name Element Value
General Note
General Base Price ($)
General Non-Land Use
Interior Entertainment System
Interior Steering Location Left-Hand Drive (LHD)
Interior / Seat Number of Seats 5
Interior / Seat Number of Seat Rows
Mechanical / Battery Other Battery Info
Mechanical / Battery Battery Type
Mechanical / Battery Number of Battery Cells per Module
Mechanical / Battery Battery Current (Amps) From
Mechanical / Battery Battery Voltage (Volts) From
Mechanical / Battery Battery Energy (kWh) From
Mechanical / Battery EV Drive Unit
Mechanical / Battery Battery Current (Amps) To
Mechanical / Battery Battery Voltage (Volts) To
Mechanical / Battery Battery Energy (kWh) To
Mechanical / Battery Number of Battery Modules per Pack
Mechanical / Battery Number of Battery Packs per Vehicle
Mechanical / Battery / Charger Charger Level
Mechanical / Battery / Charger Charger Power (kW)
Mechanical / Brake Brake System Type
Mechanical / Brake Brake System Description
Mechanical / Drivetrain Drive Type
Mechanical / Drivetrain Axles 2
Mechanical / Drivetrain Axle Configuration
Mechanical / Transmission Transmission Style Automatic
Mechanical / Transmission Transmission Speeds 6
Passive Safety System Pretensioner
Passive Safety System Seat Belt Type Manual
Passive Safety System Other Restraint System Info
Passive Safety System / Air Bag Location Curtain Air Bag Locations 1st and 2nd Rows
Passive Safety System / Air Bag Location Seat Cushion Air Bag Locations
Passive Safety System / Air Bag Location Front Air Bag Locations 1st Row (Driver and Passenger)
Passive Safety System / Air Bag Location Knee Air Bag Locations Driver Seat Only
Passive Safety System / Air Bag Location Side Air Bag Locations 1st Row (Driver and Passenger)Group Name Element Value
General Note
General Base Price ($)
General Non-Land Use
Interior Entertainment System
Interior Steering Location Left-Hand Drive (LHD)
Interior / Seat Number of Seats 5
Interior / Seat Number of Seat Rows
Mechanical / Battery Other Battery Info
Mechanical / Battery Battery Type
Mechanical / Battery Number of Battery Cells per Module
Mechanical / Battery Battery Current (Amps) From
Mechanical / Battery Battery Voltage (Volts) From
Mechanical / Battery Battery Energy (kWh) From
Mechanical / Battery EV Drive Unit
Mechanical / Battery Battery Current (Amps) To
Mechanical / Battery Battery Voltage (Volts) To
Mechanical / Battery Battery Energy (kWh) To
Mechanical / Battery Number of Battery Modules per Pack
Mechanical / Battery Number of Battery Packs per Vehicle
Mechanical / Battery / Charger Charger Level
Mechanical / Battery / Charger Charger Power (kW)
Mechanical / Brake Brake System Type
Mechanical / Brake Brake System Description
Mechanical / Drivetrain Drive Type
Mechanical / Drivetrain Axles 2
Mechanical / Drivetrain Axle Configuration
Mechanical / Transmission Transmission Style Automatic
Mechanical / Transmission Transmission Speeds 6
Passive Safety System Pretensioner
Passive Safety System Seat Belt Type Manual
Passive Safety System Other Restraint System Info
Passive Safety System / Air Bag Location Curtain Air Bag Locations 1st and 2nd Rows
Passive Safety System / Air Bag Location Seat Cushion Air Bag Locations
Passive Safety System / Air Bag Location Front Air Bag Locations 1st Row (Driver and Passenger)
Passive Safety System / Air Bag Location Knee Air Bag Locations Driver Seat Only
Passive Safety System / Air Bag Location Side Air Bag Locations 1st Row (Driver and Passenger)
How to know the series of a 2018 Hyundai Elantra.
If no help or not satisfied with customer service try this as the next step
For disability accessibility concerns, please contact us at 1-800-633-5151 or accessibility@hmausa.com | Hyundai’s accessibility efforts are guided by WCAG 2.0 AA.Skip to Main Content
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All of us at Hyundai are working to deliver exceptional customer service and complete owner satisfaction. While we take pride in our brand and are committed to always improving vehicle quality, technology, and service, we understand that sometimes problems can arise. If they do, we want to be the first to help.
If you’ve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your vehicle, or have received a solicitation letter from a lemon law attorney, please let us know. While you may have considered contacting the Better Business Bureau (BBB), lemon law attorneys or your state’s Attorney General, our Customer Care Department is here to address any concern you might have—no issue is too big or too small.
Our goal is to give you one-on-one, personalized service and provide you with the best possible solution in the shortest amount of time. That’s our commitment to you.
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https://www.hyundaiusa.com/us/en/lemon-law-concerns?fbclid=IwAR32cWYiwSUNM7obRxv9lNTmxb3eZwb5ikOFcJvZAebNtMZBONMl8a-cNAw
#HyundaiPeelingPaint
#Hyundai @hyundai @Hyundai_Global @HMGnewsroom
Maybe this is another path to a different part of the company if you haven't had any luck.
Here is part of what they say on the website...."While you may have considered contacting the Better Business Bureau (BBB), lemon law attorneys or your state’s Attorney General, our Customer Care Department is here to address any concern you might have—no issue is too big or too small.
Our goal is to give you one-on-one, personalized service and provide you with the best possible solution in the shortest amount of time. That’s our commitment to you."
https://www.hyundaiusa.com/us/en/lemon-law-concerns?fbclid=IwAR32cWYiwSUNM7obRxv9lNTmxb3eZwb5ikOFcJvZAebNtMZBONMl8a-cNAw
Took 2018 Elantra in for maintenance and recalls. Over $500 for maintenance was done plus recall upgrade for security was completed. Told to get 2 body shop estimates for repair of defective peeling paint issue then pics and paperwork would be done for warranty work.
Got estimates then contacted dealership and was told the dealership was being sold so they did not have time to take care of my problem. Contacted corporate, corporate made appointment for pictures at the dealership. Went to dealership at appointment time and they again refused to do it.
Contacted corporate and corporate contacted the same dealership which is now under New ownership. New ownership refused to handle the vehicle under a Goodwill warranty. New owner in a new community and within the first few months didn't care enough to help a Hyundai owner get a defective vehicle fixed.
To be fair they are not the only Hyundai dealership refusing to repair the defective paint on Hyundai vehicles. Facebook groups have thousands of complaints about Hyundai not repairing the peeling paint on defective Hyundai vehicles.
To be clear corporate Hyundai sent a notice to me extending the warranty for 5 years. They sent the notice, containing a warranty that was already expired, to me in February 2023. That extended warranty expired January 2023 because my 2018 Elantra was put in service in January 2018. I'm sure they knew they were sending me an expired warranty. When I questioned Hyundai on that issue, they informed me that even though that extended warranty expired my car would be covered under Goodwill. However so far no dealerships are willing to fix my car under Goodwill. Which is the case with thousands of vehicles from around the world. You would think the new owner of this dealership would want to show Good Will towards locals but not so!
Think twice before you use this dealership or even buy a Hyundai. Been trying to get the defective paint removed and get the vehicle repainted with no luck to this point. Search the groups on Facebook for Hyundai and you will see so many issues with Hyundai vehicles from paint issues to engine issues that are not being taken care of even though they are defects and should be covered, warranty or not.