Jasmine said that in her initial visit, she needed someone to be straightforward with her about what was going on because she has had her vehicle for over 10 years and knew what was wrong with it. She spoke with Harold and let him know of the work prior on the vehicle. He gave her a 3k estimate, which was insulting, and kept charging for parts that did not need to be replaced that she had examined herself. She sent him a picture of the part and he gave her an estimate and agreed, told her to bring the vehicle in the following day. He did not show up nor did he call back. Another associate, Bob, followed up but attempted to charge her way more for less work, plus her bringing her own parts. Her vehicle is still not driveable, they called after replacing a part and charged her 400$ more to replace the other side and not honoring the agreed price before. She feels scammed and trapped with no other option because she needed the work done. She said that she was not able to talk to the mechanic about his recommendations and feels duped.
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