ReScore Reviews™ (2)

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Review for AMF Auto Clinic Inc
JAMES R JR E. on 06/27/2013
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"By the book, maybe?"
Beware if using for state inspection. They try to build a nice repair bill. Spend a lot of time evaluating a vehicle for stuff to fix. This business uses Questionable business practices in my opinion.
Vehicle: Ford Pickup
Service Date: 06/25/2013
Review Created: 06/27/2013 11:03 AM
SONNY M., owner at AMF Auto Clinic Inc responded on 07/02/2013
This customer had an appointment to check for a power steering fluid leak and replacing the power steering hose if needed. He was advised that the job could take hours to inspect, get the part and do the repair. We recommended that he not wait at the shop as it would be very time consuming (at least 2 hours). He chose to wait for the vehicle, and then requested that we also check for Pennsylvania State Inspection and Emission. (This would add an additional 1.5 hours just for the inspection- any repairs needed would add to the time involved). The vehicle failed the inspection for the following items: • Rear parking brake shoes (missing), Rear brake rotors (total rust on pad surface!!), • Front brake pads (heat cracked) & rotors (below discard levels/ which caused the pads to crack), • Left front brake rotor air shield (rusted loose and rubbing brake rotor), • (L&R) Front inner tie rod ends (excessive ball socket play). § 175.80. Pennsylvania Inspection Procedure (covers failed items) (iv) The lining is broken; not firmly attached to shoe; or contaminated with oil, grease or another substance that would affect proper brake operation. (v) There is mechanical damage other than wear. (vii) The disc thickness is less than minimum stamped on assembly or less than manufacturer’s specifications. (ii) Measured movement at the front or rear of a tire is greater than 1/4-inch. Eliminate all wheel bearing movement by applying the service brake; then, with the vehicle raised and wheels in the straight ahead position, grasp the front and rear of the tire and attempt to move the assembly right and left without moving the steering gear. Measure the movement. Additionally, the following items were maintenance items that our technicians found and informed the customer of: • Lube, oil change & filter( due by customers windshield sticker ) • Fuel tank ( rusting severe- not leaking at this time ) • Rear leaf spring shackles ( rusting severe & thin ) • Odometer Digital Dash screen ( disappearing at times ) • Left door hinge ( worn out ) • Front Differential fluid inspection port plug stripped (could not check fluid level or condition). The state of Pennsylvania requires that all vehicles be inspected annually. They have specific requirements for these inspections that pertain to the safety of both the occupants of the vehicle as well as the well-being of others on the roadway should a vehicle breakdown while in operation. As an Authorized PA State Inspection Station, we are required to follow the law and not put stickers on vehicles that do not pass the tests mandated by the State of Pennsylvania. As a reputable business, we pride ourselves on also detailing for our customers items that are potentially hazardous to their safety on the highway. These are the maintenance items we detailed for the customer. They are recommendations for service that will be necessary in the future, and are much appreciated by our loyal customers. We take exception to the accusation that we use questionable business practices. We advised the customer of the time involved in inspecting his vehicle, we inspected his vehicle thoroughly, and we followed the letter of the law in failing a vehicle for the safety inspection as per the requirement of the State of Pennsylvania. It seems that the only questionable practice in this incident is the customers’ assumption that we would put a state inspection sticker on a subpar vehicle.