ARA Collision CARSTAR Everett


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1691 Reviews

98% Would Recommend
Latest Review 3 days ago
Jorge M. on 04/25/2017
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Jorge said everything this business did was great. They treated him well. He has already recommended others to them.
Category: Collision
Service Date: 03/31/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Ivan S. on 04/24/2017
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Ivan said this facility had great customer service and they helped take care of everything with the rental, which he wasn't expecting. He was told he would be called or emailed every Tuesday or Thursday but that didn't happen. He only received one phone call and that was when his vehicle was ready to be picked up. He would recommend them to others.
Category: Collision
Service Date: 04/13/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Diane E. on 04/24/2017
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Diane said this business did an excellent job. You cannot tell the vehicle was ever in an accident.
Category: Collision
Service Date: 04/14/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Benjamin E. on 04/24/2017
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Benjamin said this business got the mechanical work done but when they reassembled the vehicle, they failed to fix the door lock.
Category: Collision
Service Date: 04/13/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Brandon H. on 04/24/2017
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Brandon said this business took really good care of him. They got his vehicle taken care of quickly and they got his rental taken care of for him. It was really easy for him to have everything taken care of in one spot.
Category: Collision
Service Date: 04/14/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Deesie D. on 04/22/2017
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Deesie said this facility took good care of her vehicle.
Category: Collision
Service Date: 03/30/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Namita Y. on 04/21/2017
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Spoke with Namita's husband. He said he was really impressed with the business and they got his vehicle done a week earlier. It would have been nice if they had explained all the repair work performed.
Category: Collision
Service Date: 04/15/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Kathleen G. on 04/21/2017
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Kathleen said the business provided the best experience possible. They were great, quick, efficient, friendly and nice.
Category: Collision
Service Date: 04/19/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Shannon R. on 04/21/2017
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Shannon said this facility got her vehicle repaired in a timely manner and she was happy with the results. She would recommend them to others.
Category: Collision
Service Date: 04/03/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Gervais D. on 04/19/2017
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Spoke with Bairra. She said the job was great.
Category: Collision
Service Date: 04/12/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Howard W. on 04/17/2017
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Howard said they did what they were supposed to and they did it in a timely manner. They were good.
Category: Collision
Service Date: 04/06/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Brittany B. on 04/17/2017
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Brittany said she didn't have any problems and the staff were really nice.
Category: Collision
Service Date: 04/07/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Anthony G. on 04/17/2017
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Anthony said this business was very friendly and they did great work.
Category: Collision
Service Date: 04/12/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Linda Z. on 04/17/2017
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Linda said they did a great job.
Category: Collision
Service Date: 03/31/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Miray D. on 04/15/2017
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Miray said the repair went smoothly and quickly. They used original parts.
Category: Collision
Service Date: 04/05/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Danielle C. on 04/15/2017
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Danielle said everything at this business was handled with no stress. They were very nice, and everything happened quickly.
Category: Collision
Service Date: 03/31/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Kristina S. on 04/15/2017
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Kristina said service at this business was done in a timely manner.
Category: Collision
Service Date: 03/30/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
Judi W. on 04/04/2017
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Judi said this business kept her up to date and they answered her questions. They were friendly and she appreciated their good work.
Category: Collision
Service Date: 03/17/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Jimmy L. on 04/04/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Teresa. She said she was not satisfied with her overall experience at the business because she was forced to leave her vehicle at the business. She said she did not feel comfortable doing that because she does not like strangers in her vehicle. However, she was not given a choice. Someone allowed them to use her vehicle to go on coffee runs and eat lunch in her vehicle. She was not happy with the fact that they had let one of their employees use her vehicle for their own personal pleasure. She was not satisfied with the quality of the repair because part of her back passenger door is curved. Also, there is too much over spray on the part of the vehicle where she can insert a code. Her vehicle was ready when promised but she would of liked her vehicle to be cleaned and detailed. When she got her vehicle back, only the front end of her vehicle was cleaned. She was offered an allowance fee for accepting the scratch on her bottom rim and she never received it. When she brought it to their attention, a lady said she would email them about it and she has not heard back from them since. She will not be coming back to this facility for any further repairs on her vehicle.
Category: Collision
Service Date: 03/28/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Inessa P. on 04/04/2017
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Inessa said her vehicle was completed 4 or 5 days sooner than promised and she was very pleased with their work.
Category: Collision
Service Date: 03/24/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1691 in total