ARA Collision CARSTAR Everett


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1735 Reviews

98% Would Recommend
Latest Review 2 days ago
Seong K. on 06/26/2017
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Seong said this business did the work properly. The body work was great. They kept him informed of what was going on. The vehicle was delayed by 2 days but he was not given a reason for the delay.
Category: Collision
Service Date: 06/15/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Deborah O. on 06/24/2017
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Deborah said this business was very good.
Category: Collision
Service Date: 06/17/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth H. on 06/24/2017
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Elizabeth said the repairs at this facility took longer then she expected, but she was okay with the timing of it all. She had an issue with her vehicle and she had to take it right back to them, but they literally took care of it while she waited. She had a really good experience, and having the rental agency right next to them was very convenient.
Category: Collision
Service Date: 06/21/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Julie M. on 06/24/2017
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Spoke with Lisa. She said this business repaired her vehicle with no complications, and it was very smooth. Her vehicle was a day later than what she was told. There was no reason given for the delay. She was fine with that because she had a rental vehicle. The communication could have been better as far as getting her name correct.
Category: Collision
Service Date: 06/15/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Allison S. on 06/23/2017
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Allison said the staff at this facility is very nice. She was offered coffee and they did a great job. They washed her vehicle and vacuumed inside. They called her every other day and kept her posted on the status of her vehicle. The customer service was great and they were very professional. On the day she picked up her vehicle, they made her a Chai tea, it's those little touches she liked so much.
Category: Collision
Service Date: 06/14/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
William K. on 06/20/2017
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William said he got the vehicle back in a timely manner and the staff did quality work.
Category: Collision
Service Date: 06/09/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Ron H. on 06/17/2017
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Spoke with Rachel. She said the repair was done in a timely manner.
Category: Collision
Service Date: 06/08/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Richard R. on 06/16/2017
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Richard said the business provides quick and efficient service. His vehicle was ready ahead of the due date. He chose this facility because they were the only ones able to fit his vehicle in.
Category: Collision
Service Date: 06/14/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Javier C. on 06/15/2017
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Javier said the business is very good and kept him informed.
Category: Collision
Service Date: 05/26/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Carlos V. on 06/13/2017
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Spoke with Carlos' wife. She said she was unsure if they kept her husband adequately informed but he dealt with them. They were kind and flexible.
Category: Collision
Service Date: 05/25/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Carmen H. on 06/13/2017
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Carmen said she was very happy with this facility. They did an excellent job. She received her vehicle sooner than she expected.
Category: Collision
Service Date: 05/25/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Laurie H. on 06/10/2017
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Laurie said it was frustrating that she had to wait so long to get her vehicle back. She was told it would be a 3 day repair. She took it in the Thursday before the Memorial Day weekend, and she didn't get it back until the following Wednesday. Someone called her and left a message on her voice mail but she talked so fast, she could not understand it. She suggest that when they leave a message for customers, they should slow down.
Category: Collision
Service Date: 05/31/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Steve R. on 06/10/2017
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Steve said this business did a good job. However, he made note that they did not give him a promise date.
Category: Collision
Service Date: 05/30/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Domingo G. on 06/10/2017
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Brian said the repair at this business was timely and everything went pretty much as expected. They cleaned and washed out his vehicle before returning it to him and he was very satisfied. He would recommend them to others.
Category: Collision
Service Date: 05/26/2017
Review Created: 06/10/2017
This review was collected via phone interview by Customer Research Inc.
Dillon D. on 05/31/2017
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Dillon said this business did a great job on his vehicle and they even had it ready a day early.
Category: Collision
Service Date: 05/24/2017
Review Created: 05/31/2017
This review was collected via phone interview by Customer Research Inc.
Tomas V. on 05/30/2017
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Tomas said they always kept him informed and they worked great with him.
Category: Collision
Service Date: 05/23/2017
Review Created: 05/30/2017
This review was collected via phone interview by Customer Research Inc.
Richards U. on 05/26/2017
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Spoke with Mandy. She said the business is always thorough. They get back to her quickly and they follow through with their work.
Category: Collision
Service Date: 05/12/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Christopher D. on 05/26/2017
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Christopher said this business did a really good job and they are convenient for him.
Category: Collision
Service Date: 05/11/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Kevin B. on 05/26/2017
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Kevin said this business is a great facility. He received good results from them in the past and they are located near him. They do good work.
Category: Collision
Service Date: 05/18/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Anh N. on 05/26/2017
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Anh said this business did a good job.
Category: Collision
Service Date: 05/19/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1735 in total