We were disappointed to learn that Jim was anything other than completely satisfied with our service. While we realize that we fell well short of meeting Jim's expectations on this visit it is also important to know that we almost always meet &/or exceed our customer's expectations. We absolutely agree that there was poor communication between the front desk and shop. However, we don't agree that our tech was being disrespectful or condescending. Our techs check the grease zerts & bellows to determine if there is adequate grease. If there is they don't put more in them because it's wasteful, messy & compromises the integrity of the seal by allowing dirt and debris to enter where grease is pushed past its confines. Because we're confident in our tech's abilities to be thorough I didn't make a specific point to tell him to grease the components that Jim had asked us to but should have communicated such request so we could have accomodated his wishes and avoided a negative experience.