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Aspen Auto Clinic - Jet Stream

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(942 Reviews)
59
Write a Review

Score Details

5 stars
72%
4 stars
14%
3 stars
3%
2 stars
4%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores™
5.0
ReScore™ Average
59
Net Promoter Score ®

Business Details

About

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categories
Auto Repair, Car Maintenance, Towing Service
Contact
(719) 203-2898
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Mountain Time (US & Canada)
1755 Jet Stream Drive Colorado Springs, CO 80921
Get Directions

Affiliations

Aspen Auto Clinic - Jet Stream's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(942 Reviews)
Write a Review
Recent Reviews
SA
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SHANE A.
Colorado Springs, CO
Honda Prelude
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/04/2015
verified customerVerified Customer
Lost Appt And Not Informed of All Vehicle Issues
I made my appt online and even received a confirmation, but upon entering the store I was informed (after having been there for 40 mins) that there was no apt for me in the comp. I showed her my email. She asked me to come back in 2 days. She was sincerely apologetic, but it was kind of frustrating. I realize it was nobody's fault my appt disappeared. Then when I came back Sat., the mechanic was talking to me about my vehicle issues. When he told me I had an oil leak I said, "I know. You guys quoted me $300 to fix it, and I feel like that's too expensive for a gasket." He then asked me "Well WHY are you coming here then?" and went on a schpil about how the mechanics dont make any money doing oil changes. I thought that was pretty rude, and he just completely STOPPED talking to me about the other issues w/my vehicle. He said "Well I guess we'll just finish up this oil change then" and walked off. I didnt even know I had an issue w/a bushing until I got the follow up email from your company with the list of recommendations made for my vehicle during my visit. This was a complete surprise to me, because I guess the guy was offended I thought they were too pricey for a specific repair.
Not Recommended
Robbie K. from Aspen Auto Clinic - Jet Stream responded on 05/05/2015 04:09 PM

Thank you for taking time to post a review and letting us know there was an issue with your latest visit.  We appreciate you taking our call to work this out with you. 
Your feedback is important to us and we do our best to improve our service where needed. 
Thank you again for choosing Aspen Auto Clinic and for the opportunity to make things right.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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