AutoNation Hyundai Mall of Georgia


Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1582 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.7894763/5Overall Rating 3.7894763/5Overall Rating 3.7894763/5rating 3.7894763rating 3.7894763
Original
Overall Rating 2.21053/5Overall Rating 2.21053/5rating 2.21053rating 2.21053rating 2.21053
91% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Sarah E. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work"
Work was done in a timely manner. Customer service personnel were friendly and informed me of the progress on my car as needed.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:48 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service Dept"
Always excellent service and professional
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:33 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Crumley L. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lowell"
Fast and efficient
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 05:01 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Individual"
Did a good job in a timely manner !!!!
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 05:01 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Jackie J. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Super nice and thorough.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 02:02 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Bonny R. ReScore Review on 08/16/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Only because of Josh"
Do over only because of Josh...not the dealership
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 03:20 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service person was great just too much going on an oil change should not take 2.5 hours"
Service person was great just too much going on an oil change should not take 2.5 hours
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 03:20 AM
Richard D. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

Bonny,
Thank you for taking the time to complete our survey. I do apologize for the service taking so long. We did have an issue with our appointment system allowing too many appointments at one time. However, I believe we have corrected that. I'm glad that your were happy with Josh. This survey is actually his personal report card. The amout of stars awarded is what he is graded on. The comments section however, does not affect his score and we do read them and take them seriously. I would also like to offer you some compensation for being inconcvenienced on your last visit. Please contact me  at the number listed below.

Sincerely,
Richard Dooley
Service Director
Hyundai Mall of Ga
770-883-5007

Baron R. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and efficient "
Friendly and efficient service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 06:51 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Barbara W. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great car service; bad appointment servic."
N/A
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:11 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Ashley A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Customer service was so friendly! And accommodating!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:02 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always top service"
As always, terrific customer service! Above and beyond shuttle and car service while being very, very busy on a Saturday.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 10:36 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Michal C. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good people "
great jpb
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 10:35 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

STACEY S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Their customer service is top notch! I am not usually a fan of dealerships, but this one is different!"
I would definitely recommend this dealership to my family & friends.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 09:25 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/16/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Alan M. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
The service department at the Mall of GA location always works with my schedule, gets me in & out in a timely manner & helps with a rental if need be.
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/14/2017 08:23 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/15/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Carl F. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just everyone being so caring .🤗👏🏻😍"
Being clean and very helpful even though u are far in distinct I will have my car serviced at this facility
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 09:49 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly service...will return for re-call repairs"
Over an hour for a key programming and re-cut is excessive. Service was good, and the service rep was great. Will return for warranty covered repairs, but will rely on local mechanic for routine repairs. I live 75 mile away from this dealer (the closest available)...hope this review is published, as the dealership has hounded me for a reply by e-mail...guess it worked!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/12/2017 06:22 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Nancy S. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentive Servuce"
I appreciate the attentive service I received at Hyundai AutoNation.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 05:10 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

William R. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comfortable seating and space to work or read while drinking free brewed coffee."
Good service in nice atmosphere.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 04:36 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Bernard F. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professional, excellent service at reasonable price "
I have recommended this service to two grandchildren
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 08/12/2017 12:32 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

James J. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Service Workers"
Refer to my previous comments.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 07:27 AM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I trust Dustin"
Service - yes. Sales/Leasing - NEVER again!!!!! Never!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/11/2017 07:11 PM
Cynthia V F. at AutoNation Hyundai Mall of Georgia responded on 08/14/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate taking the time and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

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